Specify the problem's resolution

Article • 4/27/2026 • 1 min read

After you complete a service order, you can record the problem’s resolution.

To specify the problem’s resolution

  1. Open the Field Service Control (FSORD) page.

    • Select Customer Relationship Management > CRM Transactions > Field Service > Field Service Control.

      Or

    • Search for FSORD or Field Service Control in the Navigation box and then select Field Service Control.
      The Field Service Control (FSORD) page appears.

  2. Click the Problem Defined tab.

  3. Specify the problem:

    1. Type the customer’s description of the problem in the Customer Stated Problem box.
    2. Type your interpretation of the problem in the Internal Statement Of The Problem box.
    3. Type any resolutions related to the problem in the Problem Resolution box.

  4. Click Save on the Toolbar.

The next step is to close the service order.