Change or remove service order information

Article • 4/27/2026 • 1 min read

The system allows you to change service order information if a field-service kit has not been installed on all machines.

To change or remove service order information

  1. Open the Field Service Control (FSORD) page.

    1. Select Customer Relationship Management > CRM Transactions > Field Service> Field Service Control.

    Or

    1. Search for FSORD or Field Service Control in the Navigation box and then select Field Service Control.

    The Field Service Control (FSORD) page appears.

  2. On the Toolbar, click Browse.

    The Browse For Field Service Control window appears.

  3. Select the required row and click Select.

    Or double-click the service order for which you want to change or remove information.

    Click Cancel to exit from Browse For Field Service Control window.

  4. Click the tab that contains the information you need to change or remove.

  5. To change information:

    1. Make your changes.

    2. Click Save. The changes are saved.

  6. To remove information:

    1. Click Delete.

      A message, Preparing to delete this information. Are you sure? appears.

    2. Click OK. The information is removed.

      Click Cancel to retain the value.

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