Close a service order

After you resolve the issue related to the service order, you can close the associated service order. There are several items you need to check before you close a service order.

• There should only be one sales order in the open status. All other related sales orders should be closed or cancelled.

• Make sure that the estimated and/or actual costs are correct or reflect all billable activity.

• Now you can close the service order. By closing the service order, the system updates the open sales order properly so that the associated AR invoice will include all of the necessary costs and charges. After invoicing is complete and posted, the order’s status changes to closed.

To close a service order

1. Open the Field Service Control (FSORD) page.

   1. Select Customer Relationship Management > CRM Transactions > Field Service > Field Service Control.

      Or

   2. Search for FSORD or Field Service Control in the Navigation box and then select Field Service Control.
      The Field Service Control (FSORD) page appears.

2. Click the Status.
   The Field Service Order Change Status page opens.

3. Select Service Order.

4. Click OK. A message Do you wish to change the status to Closed? appears.

5. Click Yes.