Add warranty information for a machine

You can add warranty information for a specific machine to indicate in the system what expenses are billable on service orders.

When you create an active warranty:

• The system displays the default warranty type in the Type of Warranty box. You can change this information on the Warranty tab of the Machine page. You can also add a warranty type.

• You can use Calculate button to open the Payment Calculation window to calculate a payment amount and link that result to this warranty. The periodic amount is based on the contract amount, the frequency and interest rate to obtain a periodic payment.

  A machine can have only one active warranty.

To add warranty information for a machine

1. Open the Machine (MACHSER) page.

   1. Select Customer Relationship Management > Master Data > Field Service > Machine.

      Or

   2. Search for MACHSER or Machine in the Navigation box and then select Machine.
      The Machine (MACHSER) page appears.

2. On the Toolbar, click More Actions.

3. Select More Actions > Actions > Machine Warranty.
   The Machine / Component Warranty (FSWAR) page appears.

   • Click the Copy on the Toolbar.

4. In the Customer PO field, Type the purchase order number for this warranty. This number is required if you create a recurring invoice.

5. If necessary, change the warranty’s type and status:

   1. Click the Type Of Warranty Lookup Reference to change a default warranty.
      The Lookup For Type Of Warranty window appears.

   2. Select the row that contains the required warranty, and click Select. Or, double-click the row that contains the required warranty.

      Click Cancel to exit from the Lookup For Type Of Warranty window.

   3. In the Warranty Status list, select the warranty’s status. Or, click Edit Warranty Status.

6. Type the date the warranty takes effect and the date it expires.

7. Specify the warranty’s financial information:

   1. Set the frequency at which to bill for the warranty in the Payment Frequency list.

   2. Type the contract amount for this warranty in Contract Total Amount field.

      Or, click the icon at the end of the Contract Total Amount field to display the Calculator. Enter the required value.

   3. In the Service Contract Coverage box, type notes about this warranty.

8. On the Toolbar, click Save.

9. To calculate the periodic payment for this warranty:

   1. Click Calculate button next to Payment Amount.
      The Payment Calculation window opens.
   2. Enter Interest Rate in Payment Calculation. To enter 10 percent, type in 10.
   3. Click Save to save the periodic payment to the Payment Amount field.

10. Click the Recurring Invoice.

    The system creates a Recurring Invoice for the payment amount. After the system creates an invoice, you must make any subsequent payment changes on the Recurring Invoices window.

    The next step is to add a technician.