Add a warranty

If your company offers warranties for certain products, add them to Made2Manage to specify which service charges the warranty covers. This includes the type of costs for which you do not bill the customer.

You must define at least one warranty type on this page, such as a first-year warranty or a standard warranty, which can be used as the default warranty.

To add a warranty

1. Open the Warranty Information (WARNTY) page.

   1. Select Customer Relationship Management > Master Data > Field Service > Warranty Information.

      Or

   2. Search for WARNTY in the Navigation box and then select Warranty Information.
      The Warranty Information (WARNTY) page appears.

2. On the Toolbar, click New.

3. In the Warranty ID box, type a unique character identifier for the warranty.

4. In the Description box, type a description for the warranty.

5. Specify what the warranty covers:

   • Select the Include Expenses check box, to include expenses your company incurs as part of the warranty.

   • Select the Include Software check box, to include software costs.

   • Select the Include Parts check box, to include part costs.

   • Select the Include Labor check box, to include labor costs.

6. In the Notes box, type notes about the warranty.

7. On the Toolbar, click Save.

   The next step is to add warranty information for a machine.