Service Request Failure Analysis [FSRSRF] (Beyond R1)

Article • 4/27/2026 • 3 min read

Use the Service Request Failure Analysis page to generate details about the recorded problems and types of failures that were recorded by component part number for completed (or closed) status service orders.

You can use Advanced Filters to customize or expand your filter criteria.

To generate Service Request Failure Analysis Report

  1. In the Selection list, select the information you want to view.

  2. In the Sort Order list, select from the options on how to sort the report.

    The Sort Order list is populated based on the type of report selected in the Selection list.

  3. In the Layout list, select the layout in which you want to view the report.

    The Layout list is populated based on the type of report selected in the Selection list.

  4. In the Date Range area, type/select the date range for the report to be generated. You can select the date in the From and To fields only if the Custom option is selected in the Fill Dates list.

    TheDate On field is populated based on the type of report selected in the Selection list.

    To include the entire time frame, leave the date fields blank.

    In the Fill Dates list, you can select from the predefined date ranges. They are:

    • Custom: Selecting this option enables the From and To fields in the Date Range area.

    • Calendar Year: Selecting this option displays the Calendar Year list. You can select any of the predefined calendar year formats from the list.

    • GL Periods: Selecting this option displays the GL Periods list. You can select any of the predefined GL period formats from the list.

  5. In the Sort Range area, you can sort the information.

    TheSort On field is populated based on the type of report selected in the Selection list.

    The available sort ranges are:

    • Single: Select this option to include only one item. Selecting this option enables the From field. Do one of the following:

      • Type the item reference in the From field.

      • Click the Lookup Reference and from the Lookup For From window, select the required sort item and click Select.

    • Range: Select this option to include a range of items to sort from. Selecting this option enables the From and To fields. Do one of the following:

      • Type the first and last values of the range in the From and To fields.

      • Click the Lookup Reference (if available) and from the Lookup For window, select the required sort item and click Select.

    • All: Select this to include all available items.

  6. On the Toolbar, click Run Report to generate the report.

    Select Open now to open the report in a new tab or select Notify when Complete to get notification. You can open the downloaded report from My Reports page.

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