What's New in AppCentral 26.08.01

Overview: “AppCentral v26.08.01 delivers a set of Connect improvements including @tag/mention support for team members in Activity Posts, an ‘I Need Help With’ column on the Support Cases list, quick search and alphabetical sort on the multi-account selector, and an improved Emails tab preview. Billing gains clearer Open Invoices/Invoice History columns, overdue highlighting, a Paid Date column, and invoice pre-population when raising an inquiry. Projects Chatter adds @mention tagging with email notification and a reworked views/comments count layout.”

Release date: August 2026

Enhancements

Connect — Support/Service Case Activity Post: @Tag/Mention Support Team

Users can now @tag/mention support team members directly in an Activity Post or Comment on a Support Case or Service Case, so the relevant support person is notified and can respond to a specific update or question. (CXT Requested)

Connect — “I Need Help With” Column on Support Cases List

The Support Cases list view now shows the “I Need Help With” value as a column, making it easy to see which cases were logged against AppCentral versus other product areas without opening each case.

Connect — Account Selector: Quick Search and Ascending Sort

The multi-account selector across Connect tabs (Support Cases, Change Request, KB Articles, Documentation, Training) now supports type-ahead search and lists accounts in ascending alphabetical order, making it faster to find and switch accounts for customers with many accounts.

Connect — Change Requests: “Related Cases” Hidden for “All Change Requests” View

When the Change Request view filter is set to “All Change Requests,” the “Related Cases” field is now hidden in the list view, CSV export, Detail panel, and Fullscreen view, since it isn’t meaningfully scoped outside the “Account Change Requests” view.

Connect — Emails Tab: Improved Body Preview

Email cards on the Emails tab now show more of each email’s body text in the collapsed preview, with reduced empty space at the bottom of the pane for a cleaner, easier-to-scan layout.

Billing — Open Invoices: Clearer Columns, Filters, and Overdue Highlighting

The Open Invoices tab now shows clearer column labels (“Invoice Number” instead of “Name”), a simplified filter set, no “Application” column, and a visual highlight for overdue invoices so customers can quickly find and act on invoices needing attention.

Billing — Invoice History: Clearer Columns and Paid Date

The Invoice History tab now shows clearer column labels (“Invoice Number” instead of “Name”), a simplified filter set, no “Application” column, and a new Paid Date column showing the actual date each invoice was paid, replacing Due Date / Amount Due which are no longer relevant once an invoice is settled.

Billing — Invoice Inquiry: Pre-Populate Invoice Number(s)

Customers can now select one or more invoices from the Open Invoices or Invoice History tables (via row checkboxes and a “select all” option) before clicking “Contact Aptean,” with the selected invoice number(s) automatically pre-populated in the inquiry email.

Billing — Contact Aptean: CC the Assigned Customer Advocate

When a customer submits a billing inquiry via “Contact Aptean,” AppCentral now automatically CCs the account’s assigned Customer Advocate (from Salesforce), when one is on file, so the Advocate has visibility into billing issues raised by their accounts.

Projects Chatter — @Mention Tagging with Email Notification

Users can now @mention/tag other users under the account (including users from the Customer Registry Portal’s AppCentral_Services group) when composing a Post or Comment in Projects Chatter, triggering an email notification to each mentioned user.

Projects Chatter — Views/Comment Count Moved, Comment Count Now Clickable

The “N views” and “N comment(s)” counts on each Chatter post are now right-aligned on the post row, and clicking “N comment(s)” directly opens the comment thread (previously only the separate “Comment” button did this).

Resolved Issues

The following issues have been resolved in this release.