Record actual costs for technician

After you complete a service order, record the actual costs associated with the order such as travel and lodging for a field-service technician.

If you need to record actual labor, click on the Field Service Control window’s Record Time.

To record actual costs associated with technician working on service order

1. Open the Field Service Control (FSORD) page.

   • Select Customer Relationship Management > CRM Transactions > Field Service > Field Service Control.

     Or

   • Search for FSORD in the Navigation box and then select Field Service Control.

   The Field Service Control (FSORD) page appears.

2. On the toolbar, click More Actions

3. Select More Actions > Actions > Service Order Actual Costs.

   The Service Order Actual Costs (FSEST) page appears.

4. To enter actual costs:

   • Select More Actions > Actions > Actual Technician Expenses.

     The Actual Technician Expenses page appears.

   • Select technician in the grid, click the ellipsis under the Action column.

   • Select Grid Actions > Expense Details.

     The Expense Details pop-up appears.

   • In Expense Details popup, enter actual cost in fields for each date and category.

   • Enter actual number of miles in Miles @ rate/mile, Mileage Amount will calculate automatically. Rate/mile defaults from Default Mileage Amount setup in Field Service Setup Information (CSFSM), you can change it if a different rate is needed.

   • Click Save.

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