Change or remove a standard response for a problem (Beyond R1)

If a problem recurs, your company may adopt a standard response to the problem. You can change or delete standard responses to customer or vendor problems in Made2Manage.

To change or remove a standard response for a problem

1. Open the Vendor Service Request (SYCSLV) page.

   • Select Production Management > Production Transactions > Quality > Vendor Service Request.

   Or

   • Search for SYCSLV or Vendor Service Request in the Navigation box and then select Vendor Service Request.

     The Vendor Service Request (SYCSLV) page appears.

2. Click the Actions tab.(TBD)

3. Make the necessary changes.

   Made2Manage adds the Standard Response box to the Vendor Service Request window.

4. Click the lookup reference at the end of the Standard Response field.

   The Lookup For Standard Response window appears.

5. Highlight a row and click Select.

   Or double click the row to use.

   Click Cancel to exit from Lookup For Standard Response window.

   You can also click the Open Linked Screen at the beginning of the Standard Response field to access the same information.

6. Click Browse on the child toolbar.

   Browse For Actions (Child Table) for Customer Service Log window appears.

7. Highlight a row and click Select.

   Or double click to select the standard response you want to change or remove.

   Click Cancel to exit from Browse For Actions (Child Table) for Customer Service Log window.

8. To change the response:

   1. Make the necessary changes.

   2. Type a new standard response number in the Standard response box.

   3. Click Save on the Toolbar to keep changes to the standard responses.

9. To remove the standard response:

   1. Click Delete on the Toolbar.

      A message, Preparing to delete this information. Are you sure? appears.

   2. Click OK to confirm deletion.

      Click Cancel to retain the value.

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