Add a standard response for a problem (Beyond R1)

Article • 4/27/2026 • 1 min read

When a problem recurs, your company can adopt a standard response to the problem. You can record standard responses to customer or vendor problems.

To add a standard response to a problem

  1. Open the Vendor Service Request (SYCSLV) page.

    • Select Production Management > Production Transactions > Quality > Vendor Service Request.

      Or

    • Search for SYCSLV or Vendor Service Request in the Navigation box and then select Vendor Service Request.

    The Vendor Service Request (SYCSLV) page appears.

  2. Click the Actions tab in the Vendor Service Request page.

  3. Click New on the Ribbon.

    Made2Manage adds the Standard Response box to the Vendor Service Request window.

  4. Click the Standard Response lookup reference to select a response form the Lookup For Standard Response window.

    You can also click the Standard Response Open Linked Screen at the beginning of the field to access the same information in the Customer Service Standard Responses window.

  5. Click the New to add a standard response.

  6. Type the response:

    • Type the number for the response in the Standard Response box.

    • Type the response in the Response box.

  7. Click the Save on the Ribbon to keep the standard response.

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