Quality inspection for RMA items
Use the Inspection Queue page to check items awaiting inspection. This includes both customer returns and regular receipts. After the items are inspected, they are removed from the inspection queue.
To set up quality inspection queue for RMA items
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Open the Inspection Queue (INSP) page.
a. Select Production Management > Production Transactions > Quality > Inspection Queue.
Or
b. Search for INSP or Inspection Queue in the Navigation box and then select Inspection Queue.
The Inspection Queue (INSP) page appears.
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In the Filter Name dropdown, select:
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Customer Returns: To view inspection details of customer returns, such as Receiver Number, Company, Item Number, Facility, Part Number, Revision, Part Description, and Quantity.
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Receiving Inspection: To view inspection details of regular received items, such as Receiver Number, Item Number, Facility, Part Number, Revision, Part Description, and Quantity.
By default, Customer Returns is selected and displayed.
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In the Inspect Type dropdown, select the type of items to view:
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Non Inspected Items: To display items that are not inspected.
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Inspected Items: To display items that are inspected.
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To further filter by the RMA number, click the Filter By RMA No Lookup Reference, and select the required RMA number from the Lookup For Filter By RMA No window.
The Filter By RMA No field is displayed only if you select Customer Returns in the Filter Name list.
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To process a line item in the grid:
a. Select the line item.
b. Under the Action column, click the ellipsis.
c. Select Grid Accessories > Grid Related > Inspection.
The Receiving Inspection page appears.