Void a receipt

You can void a payment when the check does not clear or some other problem occurs with the payment.

The receipt must be in paid status. If it is not, remove the receipt instead.

To void a receipt

1. Open the receipt.

2. Click the Status button.

   The Change Status window appears.

3. Change the status:

   » To change the status of the currently displayed cash receipt:

4. Click Current Cash Receipt.

   1. Click OK.

      The AR Cash Receipt Change Status window appears.

   2. In the Date Voided field, specify the date from which the cash receipt is to be marked void.

      The current date is displayed by default in the Date Voided field.

   3. Click OK.

      » To change the status of multiple cash receipts:

5. Click Multiple Cash Receipts.

6. Click OK.

   The Change Status: Select Multiple Cash window appears.

7. Click the Customer Number lookup reference.

8. The Lookup For Customer Number window appears.

9. Select the row that contains the required customer name, and click Select. Or, double-click the row that contains the required cus- tomer name.

   The cash receipts of the selected customer are displayed in the grid.

10. Select the check boxes that correspond to the cash receipts that you want to void.

    Or, select the check box beside the column header of the Select

    column to select all the listed cash receipts.

11. In the New Status area, click Void.

12. Click OK.