Receive returns from service orders

When a customer returns an item as part of a field-service call, received items are recorded as a new receiver.

To receive items from service orders

1. Open the Receiving (RECV) page.

   1. Select Production Management > Production Transactions > Inventory > Receiving > Receiving.

      Or

   2. Search for RECV or Receiving in the Navigation box and then select Receiving.

      Receiving (RECV) page appears.

2. Click Copy on the Toolbar.

3. Create a receiver using any of the following methods:

   • For Purchase Order:

     1. Select Purchase Order from the list.

        Copying Purchase Order window appears.

        If there are multiple entries within a line item, then Next is enabled.

     2. Select a row and click Next.

     3. Select the row and click Select.

        Click Back to view the setting of the previous screen.

        Click Cancel to exit.

     4. To set quantities received to zero, select the Default Qty Received To Zero check box.

   • For Returned Goods:

     1. Select Returned Goods from the list.

        Copying Returned Goods window appears.

        If there are multiple entries within a line item then Next is enabled.

     2. Select a row and click Next.

     3. Select the row and click Select.

        Click Back to view the setting of the previous screen.

        Click Cancel to exit.

   • For Return from Service:

     1. Select Return From Service from the list.

        Copying Return From Service window appears.

        If there are multiple entries within a line item then Next is enabled.

     2. Select a row and click Next.

     3. Select a row and click Select.

        Click Back to view the setting of the previous screen.

        Click Cancel to exit.

4. Make the necessary changes.

5. Click Save on the Toolbar to keep the receiver.

6. Click Cancel to discard your changes.

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