Record the actions you or the vendor takes to resolve a vendor problem

Article • 4/27/2026 • 2 min read

From time to time you may encounter a problem with a vendor. You can record the actions you or the vendor takes to resolve the problem.

Before you do this, you must record the initial inquiry you make to the vendor about the problem.

To record an action for a vendor problem

  1. Open the Vendor Service Request (SYCSLV) page.

    • Select Production Management > Production Transactions > Quality > Vendor Service Request.

      Or

    • Search for SYCSLV or Vendor Service Request in the Navigation box and then select Vendor Service Request.

      The Vendor Service Request (SYCSLV) page appears.

  2. On the Toolbar, click Browse.

    The Browse For Vendor Service Request window appears.

  3. Select the row that contains the required service request, and click Select. Or, double-click the row that contains the required service request.

    Click Cancel to exit from the Browse For Vendor Service Request window.

  4. Click the Activities tab.

  5. On the grid toolbar, click New.

    Or, on the grid toolbar, click Copy to base this action on the one the page shows.

  6. Specify the action:

    1. Click the Standard Response lookup reference.

      The Lookup For Standard Response window appears.

    2. Select the row that contains the required action, and click Select. Or double-click the row that contains the required action.

      Click Cancel to exit from the Lookup For Standard Response window.

    3. In the Action box, type a description of the action.

    4. In the Internal Notes box, type any notes.

    5. If the date and/or time in the Action Date/Time box is not correct, change it.

      • Double-click in the Action Date/Time box to populate the current date and time.

      • Click the icon at the end of the Action Date/Time box to display the calendar. Select the required date and time.

    6. In the Activity Assigned To list, select the person who’s assigned to take the action.

    7. Click the Job No lookup reference.

      The Lookup For Job No window appears.

    8. Select the row that contains the required job order the action relates to, and click Select. Or, double-click the row that contains the required job order the action relates to.

      Click Cancel to exit from the Lookup For Job No window.

    9. In the Activity Action By list, select the person taking the action.

    10. In the Next Action list, select the next action.

      Or, if this action resolves the problem, select Resolved.

      When you record an action and mark its next step as resolved, Made2Manage closes the problem.

  7. On the Toolbar, click Save to keep the action.

    On the Toolbar, click Cancel to discard the changes.

​