Reopen a customer problem

Article • 4/27/2026 • 1 min read

After you close a customer problem, you can open it again to record additional actions.

To reopen customer problem

  1. Open the Customer Service Inquiry (CRMCSR) page.

    Navigate Sales Management > Sales Transactions > Customer Service Inquiry.

    Search for CRMCSR or Customer Service Inquiry in the Navigation box and then select Customer Service Inquiry.

    The Customer Service Inquiry (CRMCSR) page appears.

    Or

  2. On the Toolbar, click Browse.

    The Browse For Customer Service Inquiry window appears.

  3. Select the required customer problem and click Select.

    Or double-click the customer problem.

    Click Cancel to exit from Browse For Customer Service Inquiry window.

  4. Click the Status dropdown list and select Open.

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