Add vendor problem

You can record the initial inquiry you make to a vendor regarding a problem.

To add a vendor problem

1. Open the Vendor Service Request (SYCSLV) page.

   Navigate Production Management > Production Transactions > Quality > Vendor Service Request.

   Or

   Search for SYCSLV or Vendor Service Request in the Navigation box and then select Vendor Service Request.

   The Vendor Service Request (SYCSLV) page appears.

2. On the Toolbar, click New.

   Or, on the Toolbar, click Copy to base this problem on the existing data displayed on the page.

3. Specify the vendor and contact information:

   1. Click the Vendor lookup reference.

      The Lookup For Vendor window appears.

   2. Select the row that contains the required vendor, and click Select.

      Or, double-click the row.

      Click Cancel to exit from the Lookup For Vendor window.

   3. Click the First Name or the Last Name lookup reference.

      The Lookup For First Name or the Lookup For Last Name window appears.

   4. Select the row that contains the required name, and click Select.

      Or, double-click the row.

      Or type the first and last name in the First Name and Last Name boxes.

      Click Cancel to exit from the Lookup For First Name or the Lookup For Last Name window.

   5. In the Emailbox type your contact’s email address, if you plan to correspond by email.

   6. Click the PO Number lookup reference.

      The Lookup For PO Number window appears.

   7. Select the row that contains the required purchase order, and click Select.

      Or, double-click the row.

      Click Cancel to exit from the Lookup For PO Number window.

   8. In the Phone box, type your contact’s phone number.

   9. In the Fax box, type your contact’s fax number, if you plan to send faxes.

   10. In the Entered By list, select the option that identifies you.

       Or, in the Entered By dropdown list, click Edit to add custom values to the list.

4. Specify the problem:

   1. Click the Part Number lookup reference.

      The Lookup For Part Number window appears.

      If there is only one part number on the PO, then by default, the Part Number and Rev boxes are updated.

   2. Select the row that contains the required part number, and click Select.

      Or, double-click the row.

      Click Cancel to exit from the Lookup For Part Number window.

   3. In the Quantity box, enter the value of the part’s quantity involved in the problem.

      Or, click the icon at the end of the Quantity box to display the Calculator. Enter the required value.

   4. Click the Inspection Code lookup reference.

      The Lookup For Inspection Code window appears.

   5. Select the row that contains the required receiving inspection code, and click Select.

      Or, double-click the row.

      Click Cancel to exit from the Lookup For Inspection Code window.

   6. Click the Lot/SN lookup reference.

      The Lookup For Lot/SN window appears.

   7. Select the row that contains the required lot or serial number, and click Select.

      Or, double-click the row that contains the required lot or serial number.

      Click Cancel to exit from the Lookup For Lot/SN window.

5. Specify more problem details:

   1. In the RMA Number box, enter the return merchandise authorization number supplied by the vendor.

   2. In the Authorized By list, select the option that identifies the entity who is authorizing you to record the problem.

      Or, in the Authorized By list, click Edit to add custom values to the list.

   3. If the date and time in the Incident Date box do not correctly indicate when the problem occurred, change them.

      Or, click the Calendar icon to display the calendar. Select the required date.

6. Classify the problem:

   1. In the Severity dropdown list, select the problem’s severity level.

   2. In the Category dropdown list, select the problem category.

   3. In the Class dropdown list, select the class.

      Or, in the Severity, Category, and Class lists, click Edit to add custom values to the list.

   4. In the Problem box, enter a description of the problem.

   5. In the Assigned to enter list, select the option that identifies the entity responsible for resolving the problem.

      Or, in the Assigned to list, click Edit to add custom values to the list.

   6. In the Estimated Comp Date box, type the date by which you expect to resolve the problem. Or, click the Calendar icon to display the calendar. Select the required date.

7. On the Toolbar, click Save
   The changes are saved.

As you and the vendor take actions to resolve the problem, record them.

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