Remove estimated expenses for a tech- nician working on a service order

If necessary, you can access the expenses details and make any deletions associated with an individual technician’s expenses. Use the Estimated Technician Expenses (TECHWK) screen.

To remove estimated expenses for a technician working on a service order

1. Open the Field Service Control (FSORD) page.

   • Select Customer Relationship Management > CRM Transactions > Field Service> Field Service Control.

   Or

   • Search for FSORD or Field Service Control in the Navigation box and then select Field Service Control.

     The Field Service Control (FSORD) page appears.

2. On the Toolbar, click New.

3. Enter all the values required in the respective fields.

4. On the Toolbar, click More Actions.

5. Select More Actions > Actions > Service Order Estimated Costs.

   The Service Order Estimated Costs (FSEST) page appears.

6. Click the Estimated Technician Expenses.

   The Estimated Technician Expenses (TECHWK) page appears.

7. Select technician in the grid, click the ellipsis under the Action column.

8. Select Grid Actions > Expense Details.

   The Expense Details popup appears.

9. In the Expense Details popup, set the necessary amounts to zero in expense cells to ensure that the service order is properly updated.

   Or if you are sure you do not want any estimated expense, then you can clear expenses from Estimated Technician Expenses page

   » To remove the technician and expenses, click Delete grid button.

   » To remove estimated expenses of a technician, select technician in the grid, open Grid Action. Click Expense Details in Grid Action pane to open Expense Details popup. In Expense Details clic Clear Expenses button.