Change estimated expenses for a technician working on a service order

Article • 4/27/2026 • 2 min read

Use the Estimated Technician Expenses window to open the saved technician expense details and make any changes associated with an individual technician’s expenses.

To change estimated expenses associated with a technician working on a service order

  1. Open the Field Service Control (FSORD) page.

    1. Select Customer Relationship Management > CRM Transactions > Field Service> Field Service Control.

    Or

    1. Search for FSORD or Field Service Control in the Navigation box and then select Field Service Control.

    The Field Service Control (FSORD) page appears.

  2. On the Toolbar, click More Actions.

  3. Select More Actions > Actions > Service Order Estimated Costs.

    The Service Order Estimated Costs (FSEST) page appears.

  4. Select More Actions > Actions > Estimated Technician Expenses.

    The Estimated Technician Expenses (TECHWK) page appears.

  5. Select technician in the grid, click the ellipsis under the Action column.

  6. Select Grid Actions > Expense Details.

    The Expense Details popup appears.

  7. To change the expenses for each category:

    1. In Expense Details popup, enter estimated cost in fields for each date & category.

    2. Rate/mile defaults from Default Mileage Amount setup in Field Service Setup Information (CSFSM), you can change it here if you need to use a different rate.

    3. Enter estimated number of miles in Miles @ rate/mile, Mileage Amount will calculate automatically.

    4. Click Save.

If you want to clear all expenses entered, open Expense Details popup, click Clear Expenses button.

The system fills in the information in the table on the Estimated Technician Expenses page. Close this page and the system updates the Service Order Estimated Costs page with the total cost of all the individual technician expenses recorded.