Reopen a customer problem

Article • 4/27/2026 • 1 min read

After you close a customer problem, you can open it again to record additional actions.

To reopen a customer problem

  1. Open the Customer Service Inquiry (CRMCSR) page.

    1. Select Sales Management > Sales Transactions > Customer Service Inquiry.

    2. Search for CRMCSR or Customer Service Inquiry in the Navigation box and then select Customer Service Inquiry.
      The Customer Service Inquiry (CRMCSR) page appears.

      Or

  2. Click Browse on the Toolbar.

    The Browse For Customer Service Inquiry window appears.

  3. Highlight the customer problem and click Select. Or double-click the customer problem.

    Click Cancel to exit from Browse For Customer Service Inquiry window.

  4. Click the Status button and select Open from the list.