Handle customer and vendor problems

When a customer has a problem with an order, record the problem in Made2Manage so you can track progress in resolving it.

You can also track problems with a vendor. For instance, you may receive a faulty part or the wrong part. You can track a vendor problem from your initial inquiry to the vendor through the problem’s resolution.

To handle customer problems

1. Add a customer problem.
2. Close a customer problem.
3. If the problem resurfaces, reopen it.

To handle vendor problems

1. Add a vendor problem.

2. Record actions on a vendor problem.

3. Close a vendor problem.

4. If the problem resurfaces, reopen it.

   If a problem recurs, your company may adopt a standard response to the problem.