Close the Non Conformance Request

Article • 6/18/2026 • 1 min read

Once the NCR is moved to Approved status, the Audit tab gets enabled. Only an Auditor can close an NCR which is in Approved status.

To Close the Non Conformance Request

  1. Open the Non Conformance Request (NCR) page.

    1. Select Production Management > Production Transaction > Quality > Non Conformance > Non Conformance Request.

      Or

    2. Search for NCR in the Navigation box and then select Non Conformance Request.
      The Non Conformance Request page appears.

  2. Check the details given in the Immediate Correction, Root Cause Analysis, Corrective/Preventive Action, and Approvers tabs.

  3. Click the Audit tab.
    The Sign Off User field and the Completion Date field are auto populated.

  4. In the Sign Off Comment field, type the comment.
    The Verified By field and the Verification Date field are auto populated.

  5. In the Verification Comment field, type the comment.

  6. Click Save.

  7. In the Document Status list, change the status from Approved to Closed.

    After the Document Status is changed to Close, all the fields become uneditable.