Create a new change request

Article • 5/21/2026 • 1 min read

There are several methods to create a new change request:

From the Customer Service Navigation menu, select New > Change Request.
From the Change Requests quick search, click the (+) icon.
From the main view of a Case record, choose Options > New Change. This method copies details such as product, part and notes from the case into the newly created Change Request.