Sales Order Acknowledgement Queue (SOACKQ) Page

The Sales Order Acknowledgement Queue (SOACKQ) page is available only if you have enabled Advanced Scheduling. You can view this page only if you have assigned permissions for the page in the User Permission Wizard (PERMWIZ). For more information, see Assign default permission to the new windows/reports and Manage user permissions.

Sometimes, you may not be able to meet the promised shipping date for a Sales Order (SO). When you execute scheduling, the shipping date suggested by the system may differ from the promised shipping date. Use the Sales Order Acknowledgement Queue (SOACKQ) page to review and update the SO shipping dates based on the scheduling results.

Tabs on the Page

This page has two tabs:

• Newly Scheduled: Displays the newly scheduled SOs.
• Late Orders: Displays the existing SOs whose shipping date has been modified.

The Sales Order Acknowledgement Queue (SOACKQ) page displays all the newly scheduled SO items in the Newly Scheduled tab, regardless of their lateness. For rescheduled sales orders, the Late Orders tab lists only the rescheduled items that are either:

• Going to be late (delayed)
• Inside the shipping buffer (the shipping date is likely to be delayed)

The Late Orders tab does not list rescheduled sales order items that will be shipped on time.

Grids on the Tabs

The grids on the two tabs display the following data:

• SO Number

• SO Item Number

• SO Release Number

• Part Number

• Part Revision Number

• Late type indicating whether the schedule is:

  • On Time
  • Late
  • Inside Ship Buffer

  Note: Late SO items are highlighted in red.

• Current Ship Date of the SO line item

• Scheduled Date of the SO line item

• Suggested Ship Date (Scheduled Date + Shipping Buffer)

You can:

• Filter the SOs displayed in the tabs
• Modify the suggested shipping date if required
• Mark the changed shipping date as the final shipping date

After you mark a shipping date as final, the SO item is not considered for further scheduling and is no longer listed in the Sales Order Acknowledgement Queue (SOACKQ) page.

Customer Notification

After you update the shipping date, the customer receives a notification regarding the change, provided the following conditions are met:

• You must have added the SALES ORDER DUE DATE CHANGED event for the SalesOrder object in the Events & Actions (EANOTI) page.
• You must have added the customer as an external recipient of the notification.
• You must have configured the customer’s email or SMS settings.

Tip: For more information about configuring events and actions, see Create alerts for existing Events & Actions entries. For more information about adding customer details, see Add a customer.

You can also view the changed dates in the Sales Order Document (RPSO) report.