KB Articles

KB Article • 5/7/2025 • 46 min read

Issue: New Framework Generating Unfamiliar Errors

Problem:
The new framework in Made2Manage 8.0 is generating errors that support staff are unfamiliar with, requiring additional help to diagnose.

Resolution:

Issue: Changes to User Information Storage in M2M 8.0

Problem:
In the previous version of Made2Manage, user-specific information (such as sort order and last record) was stored in a single text field in the utuser table (fmsettings). In M2M 8.0, this information is now stored as individual records by username in the UTSETTINGS table in the M2MSYSTEM database.

Resolution:

Issue: Escalating Cloud Issues

Problem:
At times, cloud-related issues may need to be escalated for resolution.

Resolution:

Issue: Changes to User Information Display in 8.0

Problem:
User information in M2M 8.0 is now organized differently, and accessing certain settings may be confusing for users.

Resolution:

Issue: Accessing Local Files in 8.0

Problem:
Made2Manage 8.0 includes new configuration for accessing local files, such as engineering CAD images, but some users may have trouble accessing them due to security restrictions.

Resolution:

Issue: Accessing Support Resources for M2M 8.0

Problem:
Users need to know how to access support resources for M2M 8.0.

Resolution:

Issue: Business Logic Customizations in 8.0

Problem:
There is no option to customize business logic in the near future in M2M 8.0, though basic customizations are still possible.

Resolution:

Customer Contact Does Not Exist While Creating Sales Order from FSORD

Problem

You may encounter an error message stating that the customer contact does not exist when trying to create a sales order (SO) from an FSORD.

Resolution

  1. Check the Customer
    Verify that you are using the correct customer in your transaction.
  2. Review Customer Addresses
    Check how many addresses are associated with that customer.
  3. Assign Contacts
    Ensure that all addresses for the customer are assigned at least one contact.
    • If any address lacks an assigned contact, assign one to resolve the issue.

Un-pairing a Device in PingID

Problem

Customers may need to un-pair a device for security reasons or to change devices.

Resolution

  1. Transitioning from PingID
    Note: PingID has been transitioned out. An Aptean IT ticket is required for this service, as Support does not have access to manage this.
  2. Create an IT Ticket
    • From the Service Desk, select “Create a Request.”
    • Choose “Cloud Ops” from the options.

APPCHK Producing Checks in the Wrong Order

Problem

Customers have reported that when APPCHK is set to run ordered by vendor name or vendor number, the check results are displayed out of order, causing discrepancies with M2M check numbers.

Resolution

Gather Data

Overview

This document outlines the key steps in the installation of Aptean BI for hosted Made2Manage customers.

Installation Process

Problem

The installation steps for Aptean BI can only be completed after successful pre-installation checks.

Resolution

Confirm Successful Pre-Installation Checks
Ensure all pre-installation requirements are met before proceeding with the installation.

ASSIGN Permissions Not Visible in Transfer

Problem

You may find that the ASSIGN permission is not visible in the Transfer window, even after enabling it.

Resolution

Enable Lot Control

Note: Once lot control is enabled, it cannot be turned off.

”Broadcast To All Users” Checkbox on Setup Screens

Problem

You may want to uncheck the “Broadcast To All Users” checkbox on setup screens like COMP, CURR, and CSPROD.

Resolution

  1. Checkbox Behavior
    • By design, this checkbox is always enabled.
    • It is intended to broadcast changes to all users. If you make a change on the COMP screen and do not want it broadcasted, consider the implications before proceeding.

Custom Check Layout Printing Issues

Problem

Using a custom check layout copied from APCHK_LM, M2M assigns the check numbers correctly by vendor name. However, when printing, the checks print out of order, and information for one check may appear on a different check.

Resolution

  1. Verify Check Layout
    • In M2M, check the layout in question.
    • Go to CSAP/Bank Names and locate the account/layout that the customer is using.
  2. Check SQL Management Studio
    • Open SQL Management Studio and navigate to the relevant database to investigate further for any inconsistencies.

Dependent Forecast Not Consumed by Upper Level JO JODBOM Demand

Problem

You may encounter an issue where the dependent forecast is not being consumed by the upper level JO JODBOM demand, even when ForecastDepDemands=Yes is set in the Syncserv.ini file.

Resolution

  1. Check SYNCSERV.ini Configuration
    • Ensure that in the [PLAN] section of the SYNCSERV.ini file, the setting ForecastDepDemands=Yes is correctly configured.
  2. Verify BOM Components
    • Confirm that the dependent part is included as a component in at least one standard Bill of Materials (BOM). It must not be categorized as level 0; it should be at least level 1 to be considered for dependent demand.

Required Collation Settings for SQL Server to Run Made2Manage

Problem

To ensure proper functioning of Made2Manage, specific collation settings must be configured on the SQL Server.

Resolution

  1. Required Collation Setting
    • The necessary collation setting for SQL Server and all its databases used by Made2Manage is:
      SQL collation: Dictionary order, case insensitive, accent sensitive.

Required Collation Settings for SQL Server to Run Made2Manage

Problem

To ensure proper functioning of Made2Manage, specific collation settings must be configured on the SQL Server.

Resolution

  1. Required Collation Setting
    • The necessary collation setting for SQL Server and all its databases used by Made2Manage is:
      SQL collation: Dictionary order, case insensitive, accent sensitive.

Article ID: 40656

Overview

Most of the information in this article is obsolete. For the most current information, please refer to the following resources on Advanced Reporting (AR).

Error When Applying New Budget Base Value

Problem

After saving a new budget and selecting a base value other than “Default” (e.g., Last Year’s budget), you may encounter the following error:
“Item N, base value: Previous year budgeting information from this account does not exist.”

How to Duplicate the Issue

  1. Navigate to the BUDG form and perform the necessary actions to recreate the error.

Resolution

  1. Bypass the Error Message

    • Go to the BUDG form and click on NEW.

    • Do not save at this stage; this will allow the system to use your selection of the budget (e.g., Last Year’s actual).

    • Then, select Apply to All Accounts and click Apply.

      This should apply your chosen base value without encountering the error.

Users New to Connect Unsure Where to Find Company Profile

Problem

New users may have difficulty locating the Company Profile in Aptean Connect.

Resolution

  1. Sign In
    • Sign into Aptean Connect using your company administrator account.
  2. Locate Company Profile
    • Once signed in, from any page, click on the “person” icon in the upper right corner of your browser.

Understanding How the UTEOP Run Report Works

Problem

Users may have questions about how the Run Report function operates within UTEOP.

Resolution

  1. Report Functionality
    • The Run Report feature does not respect the Include checkbox (whether selected or not). Only the Execute option affects the report’s behavior.
  2. Running the Report
    • When you run the report, you will be prompted to choose whether to run it for All Distribution or just the Current distribution. Make your selection accordingly.

Understanding the “Use Standard BOMs and Routings” Checkbox in Quote

Problem

Users may need clarification on the function of the “Use Standard BOMs and Routings” checkbox when creating a quote.

Resolution

  1. Checkbox Functionality
    • If checked, this checkbox indicates that detailed BOMs and routings will be pulled from the standards.
    • If unchecked, it means that BOMs and routings have been modified for this item and will be copied to sales orders and jobs.
    • This checkbox appears only for Make or Make-to-Order items.

Adding a New FOB Point

Problem

Users may need assistance in adding a new FOB point in either the Classic or DotNet versions.

Resolution

  1. For Classic Version
    • Click on EDIT in the Shipper screen.
    • Right-click on the FOB Point dropdown to access the Pop Up Table Maintenance screen.
  2. For DotNet Version
    • Click on the link symbol to the left of the FOB Point dropdown to proceed with adding a new FOB point.

How to Change a Journal Entry Description

Problem

Users may need to update the description of a journal entry.

Resolution

  1. If the Journal Entry is Not Posted
    • Update the correct description directly from the GLJEITEM table.
  2. If the Journal Entry is Posted
    • Update the description in the GLTRAN table as well.
    • Use an SQL update command to fix the incorrect description.

Configuring APS for Saturday Holidays

Problem

Users need to configure the APS system when Saturday is a holiday throughout the year.

Resolution

  1. Check the Base Calendar
    • The APS system initially looks for the Base Calendar.
    • By default, Saturdays and Sundays are marked as non-operative (Screen: PSBASCAL).
  2. Set Saturday as a Holiday
    • If Saturday is a holiday and Sunday is not, ensure the Operative box is unchecked for Saturday.

How to Delete an EFT Batch

Problem

Customers may need to delete an EFT batch if they decide to pay the vendor through check instead.

Resolution

  1. Deletion Restrictions
    • A batch cannot be deleted if it has been exported.
  2. Steps to Delete an Unexported Batch
    • If authentication is enabled, check if the batch is awaiting approval:
      • If yes, go to APEFTAUT and approve the batch.
      • If no, proceed to step 2.
    • Go to APEFT and change the status of the batch to S (Suspended).

Data Transfer Error in New Install

Problem

When running the Data Transfer from Demand Forecasting to Made2Manage, an error occurs:
“Data-transfer-from-Demand-Forecasting-to-m2m-did-NOT-complete-successfully-error-code-4008.”

Resolution

  1. Check TRX Path
    • Navigate to Utilities > Company Setup > Module Setup > M2M Demand Forecasting > Integration Control File Editor and ensure the TRX path is accurate.
  2. Supply/Demand Extract
    • Verify that the Supply/Demand Extract By Rollup settings are correctly configured.

Temporarily Hide On-Hand Quantity from Certain Locations

Problem

Users may need to hide on-hand quantities for a specific inventory location under quarantine restrictions.

Resolution

  1. Create a Workaround
    • To make the quarantine location not visible in Made2Manage as having available or on-hand quantity, follow the necessary steps to restrict access to this location temporarily.

How to Void Tags

Problem

Users may want to void tags that are no longer needed.

Resolution

  1. Access the PHYINV Screen
    • Go to the PHYINV screen and click the bell icon.
  2. Select Options in PHYCS Screen
    • The PHYCS screen will appear. Choose the appropriate option, such as Unused to void tags.
  3. Select Eligible Tags
    • Choose from the list of eligible tags and provide the range in the next screen (e.g., PHYSRT).

Internal Resources: Aptean Power BI for M2M Support

Note

INTERNAL ONLY: This information is not to be shared with customers.

Overview

This section contains internal resources for Aptean Power BI related to Made2Manage support.

Power BI Training Information

How to Rebuild JODBOM from a Backup

Problem

Instructions for internal users on rebuilding the JODBOM from a backup.

Resolution

Customer Requests Update to Activation/License Terms

Problem

When a customer requests an update to their activation or license terms, a specific process should be followed.

Resolution

  1. Create a Case
    • If the customer initiates the request by phone, the support analyst should create a case.
  2. First Response
    • The analyst must complete the first response by SLA, whether through a post or email, advising the customer that their request will be communicated to fulfillment.
  3. Follow-Up
    • The analyst should ensure that the communication is logged and followed up as necessary.

Cannot Open Consolidated Company After 7.51 SP7 Upgrade

Problem

After upgrading Made2Manage (M2M) from Service Pack 6 (SP6) to Service Pack 7 (SP7), users may encounter an error when attempting to open a consolidated company.

Resolution

  1. Understand the Issue
    • This problem arises due to a database schema change between 7.51 SP6 and SP7.
    • In SP6, two columns, ‘Created_Date’ and ‘Modified_Date’, were added to all M2M tables.
    • In SP7, these columns were removed from some of the tables.
  2. Next Steps
    • Review the affected tables and ensure that the database schema aligns with the requirements of SP7.
    • Consult with the database administrator or technical support for assistance in resolving the schema discrepancies.

Case Owner Needs Assistance to Work to Resolution

Problem

Case owners may require assistance to resolve customer issues effectively.

Resolution

  1. Work the Case Before Escalating
    • Ensure that you have completed any required first response for the case.
  2. Update Case Details
    • Make sure to update the case record to reflect the customer’s current product version.

What is a Customization Request?

Problem

Customization requests involve transferring a case to the Services team for further action.

Resolution

  1. Transfer Process
    • Before transferring, confirm that the customer understands the request is billable. Use email or posts to communicate this clearly.
  2. Customer Confirmation
    • Once you have received confirmation from the customer regarding the billable nature of the request, proceed to change the case record type to reflect this.

Overview: Aptean Print Service Integration

Problem

Starting from version 7.51 SP13, the Aptean Print Service is integrated for Aptean Hosted customers. This integration is contingent upon specific factors.

Conditions for Print Service Invocation

  1. Activation Code
    • The customer’s activation code must have Aptean Hosting enabled.
  2. Configuration File
    • Ensure that the configuration file located at M2M\M2MData\Common\M2Mcommon.ini is correctly set up.

New Features in 7.51 SP13: Aptean Print Service Screens

Problem

Version 7.51 SP13 introduces two new screens related to the Aptean Print Service.

New Screens

  1. UTILHOST
  2. CSCPSETUP

Resolution

Customer Issue Beyond Scope of M2M Support

Problem

Customers may face issues that are outside the scope of Made2Manage (M2M) support and do not qualify as customizations.

Resolution

  1. Scope of Support
    • Clearly communicate to the customer that their issue is beyond the capabilities of M2M support.
  2. Tech Consulting Note
    • Inform the customer that the tech consulting team does not utilize Salesforce, unlike the support and customization teams.

Customers Unable to Reset Passwords

Problem

Customers may experience issues resetting their passwords, receiving emails with reset links that state they are already expired.

Resolution

  1. Initiate Password Reset
    • Instruct the customer to click on the “Forgot Your Password?” link from Connect.aptean.com.
  2. Check Email Receipt
    • If the customer does not receive an email to reset their password, proceed to the next step.
  3. Navigate to Contact’s Community Account
    • Access the Contact’s Community account to verify their email address and account status.
    • Ensure that the email address associated with the account is correct and check for any potential issues.

Problem

Aptean Pay issues can be categorized into two types that require different handling.

Resolution

  1. Integration Issues
    • If the issue is related to integration with M2M/ERP, it should be resolved by the M2M support team, similar to any regular customer ticket.
  2. WePay Portal Issues
    • If the issue arises from the WePay portal, it needs to be escalated to the Aptean Pay Support team.

How to Get Tenant ID and Secret Key for Aptean Pay Stage Site

Problem

To test Aptean Pay issues, credentials are required for the Aptean Pay Stage site.

Resolution

  1. Access Credentials

Internal: Advanced Reporting Activation Codes

Description

This section contains internal activation codes for Advanced Reporting (ARW).

Release Date Document for All M2M Versions

Problem

Users may inquire about the availability of a release date document for all Made2Manage (M2M) versions.

Resolution

Internal: Made2Manage - Aptean Business Intelligence Installation Guide

Problem

For internal reference, the Made2Manage - Aptean Business Intelligence Installation Guide is attached.

Internal: Unique Asset Names for Some M2M Optional Modules

Problem

Certain optional modules in Made2Manage (M2M) have unique asset names.

Note

Internal: Sporadic ARINV Double Postings

Problem

Sporadic double postings in ARINV may occur from different M2M user logins.

Resolution

  1. Controlled Invoice Posting Process
    • Use a more controlled invoice posting process:
      • Leave invoices at the New status rather than confirming them immediately.
      • Ring the bell as a group of invoices at once by ONE user only.
  2. Custom Invoice Programs
    • Check if users have a customized invoice program running in CMDS\PROC, as this may contribute to the issue.

Internal: Referring a Ticket for Technical Consulting

Problem

Procedure for referring a ticket to the Technical Consulting team.

Consolidating/Documenting Support Procedures

Problem

Efforts to consolidate and document support procedures.

Note

Problem

Issues may arise with E&A, such as no emails being sent or random attachments not appearing.

Resolution

  1. Notifier Settings
    • Under USER > Notifier tab > Event Client, do not check this option unless the user is indeed an E&A user and has a valid email set up under the E-mail & CRM Synchronization tab.
  2. Event Client User Limitations
    • Only a few users should have Event Client access due to the constraints of CR DEV-1907.

Internal: BI Data Flow Master Records Classified as UNKNOWN

Problem

During the BI data flow process, some master records may be classified as UNKNOWN due to deletions.

Explanation

For example, in M2M, you can obsolete a part when there are no open activities. After that, the obsolete part can be deleted from the item master, leading to records being classified as UNKNOWN.

SQL Admin Permissions for Company Creation During Data Archiving

Problem

SQL Admin permissions are required for creating companies when archiving data (e.g., Consolidated Company).

Resolution

Ensuring Tech Hub Team is Alerted for New Requests

Problem

To ensure the Tech Hub team is alerted for new requests related to hosted/M2M SaaS customer issues.

Resolution

  1. Access the Customer Case
    • From the customer’s case, click on the Development tab.
  2. Create a New Request
    • Select “New” under the REA section. Most details will default from the case, including product and severity.
  3. Note on Severity Definitions
    • Be aware that Tech Hub severity is defined differently from product case severity.

Margin Analyzer Login Fails with Error Message

Problem

Users may experience login failures in the Margin Analyzer with the error message: “Attempt to access company global settings using an invalid company id: XX.”

Resolution

  1. SQL Server Navigation
    • On your SQL server, navigate to:

syspath\loading\m2mdbutility

(Note: syspath is usually m2m\m2mdata).

  1. Launch M2MDButility
    • Open M2MDButility.
    • Select the first option: M2M DB Connections.
    • Use the default selections and ensure not to check the box to Reconfigure System Connection.

Changing Instructions for RMA Received with Quantity Under Inspection

Problem

Users need to modify the instructions of an RMA that has been received and has quantity under inspection.

Resolution

  1. Access RINS
    • Open RINS and select the receiver in question.
  2. Check Inspection Tab
    • Look for any line items added under the Inspection tab.
    • If there is a line item, delete it.
  3. Zero Out the Receiver
    • Go to the receiver and set the quantity to zero.
  4. Update RMA Instructions
    • Go to the RMA and change the instructions accordingly.

Overview: Data Flow Through the Work Center Console of Shop Floor Manager

Description

This section describes how data flows through the Work Center Console of the Shop Floor Manager (SFM).

Resolution

How Customers Can Upload Data to Support via FTP

Problem

Customers need to know how to upload data to Support using FTP.

Resolution

  1. Using M2MExpert FTP Site
    • The most efficient method to send data to Made2Manage Support is via the FTP site.
  2. Instructions for Uploading
    • Follow the provided instructions to upload data successfully.

Quantity Committed Showing 0 for a Purchase to Stock Part

Problem

Users may see that the quantity committed shows as 0 for a Purchase to Stock part.

Resolution

  1. Adjust Floor Stock Setting
    • Uncheck the Floor Stock checkbox, and the Quantity Committed will then be displayed.

Remotely Connected Users Unable to Login to the .NET Client

Problem

Remotely connected users may face issues logging into the .NET client, where the login screen does not display the toolbar and only allows cancellation.

Resolution

  1. Remote Desktop Connection Issue
    • This error typically occurs when users are connected to a PC remotely using Remote Desktop.
  2. Home Folder Configuration
    • Check the Windows Active Directory settings; if you define a home folder for a user, that location is where M2M will attempt to log in.

Internal: SaaS Login and SQL Management Studio Access

Problem

Effective March 2022, support analysts will have SaaS logins with dbowner permissions.

Resolution

  1. Accessing SQL Management Studio
    • To access SQL Management Studio, analysts should use the customer URL.
    • If the support notes do not have the URL, you can replace the customer name in the URL.

SaaS Customer Requests for New Cloud User Accounts

Problem

Customers may request new Cloud user accounts.

Resolution

  1. Server Connection Limits
    • Server connection (SaaS account) limits are set by IT based on M2M concurrent users in the activation/license agreement.
  2. Adding New Accounts
    • UNTIL FURTHER NOTICE, PLEASE JUST ADD NEW ACCOUNTS UPON REQUEST.
    • Dave P. and the Sales/Product teams are working on how to manage SKUs and identify allowed users.

Unclear Purpose of SFMSETUP Settings

Problem

There may be confusion regarding the SFMSETUP settings: “Allow Auto clock-out for prior day” and “Hours Minimum between Last Clock-in and Next Clock-In to Indicate Missed Clock-Out from Prior Day.”

Explanation

Shipper Shipped but No Inventory Movement or Posting

Problem

When a shipper is shipped, no inventory movement or posting may occur.

Resolution

  1. Run Shipfix
    • Execute shipfix so that the shipper can be invoiced.
  2. Adjust On-Hand Inventory
    • Perform an on-hand adjustment from INVTR and enter journal entries for the posting.
  3. Scrap Inventory
    • Conduct an INVTR Scrap to allow the user to enter comments about the shipper and include the GL number for the posting.

Email Not Sent Due to SMTP Server Requirements

Problem

Users may encounter an error stating: “The SMTP server requires a secure connection or the client was not authenticated. The server response was: 5.7.57 Client not a…”

Resolution

  1. Initial Testing
    • Consider executing the relevant PowerShell script to troubleshoot and resolve the email issue.

Sales Order Items Start at a Number Higher Than 001

Problem

Creating a sales order from a quote results in sales order items starting at a number higher than 001 (e.g., quote has items 001, 002, 003; SO results in items 004, 005, 006).

Cause

Resolution

  1. Run Integrity Scripts for SO
    • Ensure integrity scripts for sales orders are executed to correct the issue, especially for sub-jobs created without a parent level.

Upgrading Advanced Reporting from Version 6 to 8

Problem

The upgrade process from Advanced Reporting version 6 to version 8 is not straightforward.

Resolution

  1. Conversion Process
    • You must first run a conversion from version 6 to version 7.
    • Follow the instructions provided in this link: Upgrade Instructions.
  2. Final Upgrade to Version 8
    • Once on version 7, you can easily upgrade to version 8.

UPS Created Shipper Not Appearing in UPSMAST Table in M2M

Problem

A shipper created in M2M is not updating in the UPSMAST table.

Resolution

  1. Check UPSMAST Table
    • If the UPSMAST table is empty, it indicates that UPSAM processes are not running.
  2. Verify UPSAM Process
    • Ensure that the UPSAM process is running, or check if the computer hosting it is operational.

Explanation: “Exclude From Scheduling” and “Exclude From MRP” Flags in Item Master Extension

Description

These flags determine how items are treated in scheduling and MRP processes.

Resolution

  1. Exclude From Scheduling
    • If your company uses the Advanced Scheduling option in Planning and Scheduling, this setting allows you to exclude specific parts from the Advanced Scheduling schedules.
    • Choosing this setting tells Advanced Scheduling to ignore all standard routing operations related to the excluded parts.
  2. Exclude From MRP
    • This flag indicates that the specified item should not be included in Material Requirements Planning calculations, thus preventing it from affecting MRP output.

Lower Left Scale in PSSINGLG Screen*

Problem

Users may need clarification on the purpose of the lower left scale in the PSSINGLG screen.

Explanation

Understanding jomast.FDFNSHDATE Field

Problem

The jomast.FDFNSHDATE field is used as the scheduled finish date for jobs.

Explanation

Question: Column Name for Floor Stock in INMASTX Table

Problem

Users may need to identify the column that represents Floor Stock in the INMASTX table.

Resolution

The field name for Floor Stock in the INMASTX table is FBULKISSUE.

Vendor Price Hike Notification Before Placing a PO

Scenario

A vendor informs that the price of part “A” will increase from $100 to $104 starting 1/1/2021.

Resolution

  1. Create a New PO
    • Users can create a purchase order (PO) with the new price of $104.
  2. Receiving Process
    • During the receiving process, the last actual cost will automatically update for the part number.
  3. Cost Roll
    • Perform a cost roll to update buy parts with the last actual cost, then roll to update inventory, ensuring that the inventory cost reflects the latest pricing.

Request: PDF of Training Material from Connect

Problem

Users may want a PDF version of training material viewed on Connect.

Resolution

  1. Accessing Training
    • Log into Connect and navigate to the Training section.
  2. Filter and Find Topic
    • Set the appropriate filters as desired, locate your topic, and click on the arrow to the right to launch the training material.

Question: Table Storing PROC Screen Information

Problem

Users may need to know where PROC screen information is stored.

Resolution

All information from the PROC screen is stored in a file located on the M2M server at:

**C:\\Program Files (x86)\\Aptean\\Made2Manage Server\\processorservices.config**

Version 8 M2M New Features and Resources

Problem
You need information about the new features and resources introduced in Version 8 M2M.

Resolution
Version 8 M2M introduces several new features and improvements. Some of the key updates include:

Architecture

For more details on these features, check back for additional updates in the coming months.

Upgrading from Classic Version

If you’re upgrading from the classic version of M2M, more information will be available soon to guide you through the process. Please stay tuned for further updates.

Issue: Zetafax No Longer Asks Where to Send Fax After Upgrade to Version 8.0

Problem
After upgrading to Zetafax Version 8.0, the system no longer prompts you to choose where to send faxes.

Resolution
To resolve this issue, confirm that you are using the correct version of the Zetafax service file (ZFDEAMON.EXE). Ensure that you are using the Version 8.0 file, not the older Version 7.5 file.

If you are using Citrix, make sure to update the Zetafax client directly on the server.

Issue: Do I Need Visual FoxPro (VFP) 8.0 or Greater to Customize Reports in Made2Manage Versions 5.5 or Greater?

Problem
You need clarification on whether Visual FoxPro (VFP) 8.0 or higher is required to customize reports in Made2Manage versions 5.5 or higher.

Resolution
No, you do not need VFP 8.0 or greater to perform report customizations in Made2Manage versions 5.5 or higher. For backward compatibility with the Made2Manage system, VFP 6.0 or newer is required to enable report customization functionality.

Installing Aptean Print Agent

Problem
You are unsure how to install the Aptean Print Agent in Version 8.0 of Made2Manage (M2M).

Resolution
To install the Aptean Print Agent in M2M Version 8.0:

  1. Search for the Service Configuration Screen within the M2M interface.
  2. Navigate to the Printers tab.
  3. Click the Download button to download the Printer Agent.

Orders in Shipping Queue (SCIFS) Showing Quantity Available, but Not Yet Passed Inspection (RINS)

Problem
A customer sees quantities available to ship in the shipping queue (SCIFS), but the items have not yet passed inspection (RINS). This issue needs to be addressed.

Resolution
With the implementation of CR DEV-148770, a new option is available on the Setup Shipping Queue Filter.

  1. Enable the new checkbox that filters items which have not yet been received/inspected.
  2. Once this box is checked, only items that have passed inspection will be counted in the quantity available to ship.

Column Order in Browse Screen: User-Specific vs. Group-Wide in Version 8.0

Problem
In Version 7.51, users could move columns in the browse screen to their desired locations, and the column order was saved for each user. In Version 8.0, this functionality is not user-specific, and the column order does not persist when using drag-and-drop.

Resolution
In Version 8.0, to adjust the browse column order for your group, you need to use DICT (Dictionary) for the desired group and table.

Customer Experiencing Slow Performance and Abnormally High CPU Usage

Problem
The customer is experiencing slow system performance and notices abnormally high CPU usage, potentially due to a conflicting browser extension.

Resolution
To address this issue, remove the Dashlane password manager browser extension, which is known to cause high CPU usage and slow performance.

Customer’s Reports Displaying Barcodes, Even Though No Shop Floor Application is in Use

Problem
The customer’s reports are showing barcodes, but they want these barcodes suppressed from the reports, as they are not using any shop floor application.

Resolution
To suppress the barcodes from reports, follow these steps:

  1. Navigate to the Production Module Setup.
    • You can access this by entering CSPROD (the former mnemonic) in the navigation prompt, or by typing “production” in the search field.
    • Alternatively, go to the Utilities > Company Setup > Module Setup menu.
  2. Configure the settings to suppress barcode information from the reports.

Emailing Reports/Events & Actions: Email Password Requirement

Problem
The customer needs to email reports, events, or actions but requires an email password for this process.

Resolution
To enter the email password:

  1. Click on your user icon (your initials) in the upper-right corner of the screen.
  2. From the dropdown, select Settings.
  3. In the settings menu, choose Change Password.
  4. Here, you will find the option to enter your email password.

User Preferences (Sort Order, Last Viewed Record, ‘Exclude Computed Columns’) in Version 8.0

Problem
In previous versions of Made2Manage (M2M), user preferences such as sort order, last viewed records, and ‘exclude computed columns’ were stored in the m2mwini.ini file or in the UTUSER table in M2MSystem. You now need to know where these preferences are stored in Version 8.0 and how M2M support can assist.

Resolution
In M2M Version 8.0, user preferences such as column arrangements, sort preferences, and other settings are automatically saved for each user. This is done through the application’s internal system, so there is no need for manual file edits. The following are automatically saved for each user:

These preferences are saved for quick retrieval and are not stored in the m2mwini.ini or UTUSER table. Instead, they are handled automatically in the backend for a smoother user experience.

For any issues or additional help, M2M support can assist in troubleshooting any preference-related problems.

Date/Time Stamp of Reports vs. Report Content Transaction Times

Problem
You want to know the difference between the date/time stamp of the report itself (displayed in the upper-right corner of the report) and the transaction times in the report content. Additionally, you need clarification on how time zones are handled in Version 8.0.

Resolution
In Version 8.0, since the environment is multi-tenant, the report engine cannot display different time zones for each customer. As a result, the date/time stamp in the upper-right corner of the report will always reflect UTC (Coordinated Universal Time).

If you need to align transaction times with your local time zone, you may need to adjust this manually in report settings or consult M2M support for further customization.

User Unable to Log In to M2M

Problem
A user is unable to log in to the M2M Web Application and receives an error message.

Resolution
Follow the steps below to resolve the issue:

  1. Log out from the M2M Web Application.
  2. In your browser, click the three dots (ellipses) in the top-right corner to open the browser menu.
  3. Select Settings from the dropdown.
  4. Scroll down and click Advanced.
  5. From the advanced settings menu, select Privacy and Security.
  6. Clear your browser’s cache and cookies.
  7. Try logging in again.

If the issue persists, contact M2M support for further assistance.

##Registering Assembly in GAC for Windows Server 2012 and Above

Problem
In Windows Server 2012 and above, users are unable to register assemblies (e.g., ReportHelper.dll) in the Global Assembly Cache (GAC) using traditional methods.

Resolution
In Windows Server 2012 and above, users cannot directly register assemblies like ReportHelper.dll into the GAC using older methods. Here are two alternatives to register the assembly:

  1. Using the GACUTIL Tool:
    • Open Command Prompt as Administrator.
    • Use the following command to register the assembly in the GAC:

bash

gacutil /i "C:\\Path\\To\\ReportHelper.dll"

  1. Using the Syspath Entry:
    • Navigate to the M2MWin.ini file located in C:\Windows.
    • Locate the Syspath entry in the file, which should point to the appropriate directory where ReportHelper.dll is located.
    • After ensuring the correct path is set, try the registration process again.

Workaround for Made2Manage Issues After Restarting Windows 10 Workstation (7.5 Test Environment)

Problem
After restarting the Windows 10 workstation used for the 7.5 test environment, Made2Manage does not start as expected.

Resolution
To resolve this issue, set the startup type of the Made2Manage service from Automatic to Automatic (Delayed Start). This can be done by:

  1. Press Windows + R to open the Run dialog.
  2. Type services.msc and press Enter.
  3. Find the Made2Manage service in the list.
  4. Right-click on it and select Properties.
  5. In the Startup type dropdown, select Automatic (Delayed Start).
  6. Click OK to apply the changes.
  7. Restart the workstation to test the fix.

Windows Event Viewer Log Shows Application Popup Errors After Upgrading to 7.5, No Errors in M2M

Problem
After upgrading to Made2Manage Version 7.5, the Windows Event Viewer log displays several Application Popup errors, but no errors are present in the M2M application itself.

Resolution
To resolve this issue, the fnbrsorder and fnlkporder values in the UTFIELD table in the M2MSystem database need to be updated. Follow these steps:

  1. Open SQL Server Management Studio.
  2. Connect to the M2MSystem database.
  3. Update the values in the fnbrsorder and fnlkporder fields using the following SQL query:

sql

UPDATE UTFIELD

SET fnbrsorder = [new value], fnlkporder = [new value]

WHERE [conditions];

Make sure to replace [new value] with the correct values for your system.

  1. After updating the values, restart the .NET services to apply the changes.

Achieving Windows Authentication When M2M Login Is Not the Same as Windows Login or Exceeds 10 Characters

Problem
You have Made2Manage (M2M) logins that are not the same as the Windows login, or the M2M login exceeds 10 characters, which can prevent automatic Windows authentication.

Resolution
To achieve Windows authentication when the M2M login is not the same as the Windows login (or is truncated to 10 characters):

  1. Open the CSSYS module.
  2. Ensure that the Auto Login option is enabled.
  3. In the USER table, map the existing M2M login to the corresponding Windows user by entering the correct Windows user name in the Windows User field. This maps the user to the correct Windows credentials.

By linking the M2M login to the Windows user, you can achieve seamless Windows authentication, even if the M2M login is different or longer than the Windows login.

DecimalAttribute Error After Upgrade When Selecting Customized Windows or “About” (SCRMNT)

Problem
After upgrading, when selecting Customized Windows or About, the system throws a DecimalAttribute error. This issue is related to customizations (specifically, the SCRMNT customization) that modify decimal precision on the Item Master tab.

Resolution
It’s important to always test any upgrades, including Service Packs (SPs) and Hotfixes (HPs), on a test environment before applying them to the production environment. This is especially critical when customizations (like SCRMNT) are active in your environment.

If the customization added a tab to the Item Master to change decimal precision, ensure the customization is compatible with the new version or fix any issues that arise during testing.

Problem
After upgrading, some popup fields in Windows are showing as blank. For example, the pay type field on EMPL or CSPROD backflush triggers/settings is displaying blank values, even though the data exists in the database.

Resolution
The issue can be resolved by running a SQL query on the affected database. Here’s how:

  1. Open SQL Server Management Studio.
  2. Run the following query on the affected databases:

sql

\-- Example query to resolve popup field issues

UPDATE [affected_table]

SET [column] = [correct_value]

WHERE [conditions];

  1. The exclusions and corrections are based on a 7.03 SP1 database. Make sure the query applies correctly to your version.
  2. After running the query, test to ensure the popup fields display correctly.

Installation of M2M App Server from Media Terminates with 1603 Windows Installer Error

Problem
When attempting to install the M2M App Server from the media installation set, the installation terminates abruptly and throws a 1603 Windows Installer error.

Resolution
To resolve this issue, ensure that the installation steps are completed successfully. The Syspath Install and STOS installation must complete without errors. Here are some steps you can take:

  1. Check prerequisites: Make sure all prerequisites for the App Server installation are met.
  2. Run as Administrator: Run the installer with Administrator privileges to avoid permission issues.
  3. Clean the system: Before attempting another installation, remove any remnants of the previous installation by cleaning the Program Files and temp folders.
  4. Verify Disk Space: Ensure that there is enough space on the disk where the installation is taking place.
  5. Review Windows Installer Logs: If the installation still fails, check the Windows Installer logs for more detailed error information that can help in troubleshooting.

AR Launch or Uninstall Throws Windows Error 216 While Loading the Java VM

Problem
When launching or uninstalling AR (Accounts Receivable), a Windows Error 216 occurs while loading the Java VM.

Resolution
Ensure that you are downloading and installing the correct version of the Java Runtime Environment based on the client’s architecture:

  1. Verify Architecture:
    • If your client is running 64-bit Windows, make sure to install the 64-bit version of Java.
    • If the client is 32-bit, install the 32-bit version of Java.
  2. Install Correct Java Version: You cannot run a 64-bit install on a 32-bit client. Download the correct Java version from the official site and reinstall.

Missing Select Windows in Explorer (EXPLOR)

Problem
When using EXPLOR, a user can access the INV window and press Explorer, but they cannot select INV from the browse within Explorer due to missing functionality.

Resolution
To resolve this issue, enforce security settings in SCRMNT:

  1. Navigate to the SCRMNT module.
  2. Find the offending window record.
  3. Press the Enforced checkbox to enforce security on that window.
  4. Grant all users the necessary permissions to the affected window to allow selection in Explorer.

CheckUtilSQL and CreateBC Execution Throws “Windows Cannot Access the Specified Device” Error

Problem
Running CheckUtilSQL or CreateBC throws the error: “Windows cannot access the specified device”. This may occur after Windows updates.

Resolution
Ensure that the domain SQL administrator account is being used to run the utilities and that it has full rights to the program folder, Syspath, and the M2MWin.ini file:

  1. Verify that the SQL administrator account has full rights to access the folder and files used by Made2Manage.
  2. Check SQL permissions for the domain account to ensure they are configured correctly.
  3. If you have enhanced security enabled in Internet Explorer, disable it temporarily to avoid interference with the utilities.
  4. Ensure that there are no restrictions or firewall settings blocking access to the necessary resources.

Considerations When Changing a Windows Domain on the Server Hosting SQL Server or M2M Services

Problem
When changing the Windows domain on the server hosting the SQL server running Made2Manage (M2M) and/or M2M services, it can impact the functionality and security of the system.

Resolution
The domain is critical to the proper functioning of M2M. When changing the domain, consider the following key points:

  1. SQL Server Authentication: Ensure that the SQL server is properly authenticated with the new domain.
  2. M2M Service Account: The service account used by M2M must have appropriate permissions in the new domain.
  3. Network Configuration: Verify that all network configurations are correct and the server is properly connected to the new domain.
  4. Group Policies: Check if there are any domain-specific group policies that could affect M2M functionality.
  5. Access Permissions: Ensure that all users and services can still access required resources (like SQL databases, shared drives, etc.) under the new domain.
  6. Testing: Test the new domain setup in a non-production environment before implementing it in the live system.

Custom Windows Not Displaying in TRANSFER Even Though SCRMNT Flags Them for TRANSFER

Problem
Custom windows that were set up in SCRMNT to be launched from the TRANSFER window are no longer showing up as expected.

Resolution
This issue can occur when custom executables or windows are added to the product, but the TRANSFER window is not recognizing them. Here’s how to resolve it:

  1. Verify that the TRANSFER window is properly flagged in SCRMNT.
  2. Ensure that the custom executable or window is correctly configured in SCRMNT to launch from the TRANSFER window.
  3. If this is happening in Version 7.51, check whether any recent updates or changes to the SCRMNT configuration have impacted the behavior of the TRANSFER window.
  4. Recheck the executable setup and confirm that it is correctly linked to the TRANSFER process.

Windows Login of a Regular User: Local Admin Permissions and UAC Settings

Problem
Some organizations require that users are not administrators, and User Account Control (UAC) is turned on. This raises the question of whether a regular user must have local admin rights to run M2M.

Resolution
To ensure proper M2M functionality, follow these steps:

  1. Local Admin Rights: Ensure that the user has local admin rights or is a power user. This is often necessary for the system to function smoothly, especially for M2M services that require elevated permissions.
  2. UAC Settings: If UAC is enabled, it may interfere with M2M. You can set UAC to “Never Notify” (this requires administrative privileges):
    • Open the Control Panel.
    • Go to User Accounts.
    • Click on Change User Account Control settings.
    • Drag the slider down to Never Notify and click OK.
  3. Alternative Solution: If making these changes is not possible, consider upgrading to Version 7.02, which may offer better support for stricter user permission requirements.

.NET Clients Throw Sporadic Critical Memory Errors on Select Windows

Problem
When using .NET clients, critical memory errors occur sporadically on specific windows.

Resolution
This issue can often be fixed by editing the Microsoft registry. Follow these steps:

  1. Locate the registry key as documented in KB articles.
  2. Make the necessary registry changes on both the client and server.
  3. Gather supporting information, such as:
    • A screenshot of the error message.
    • The registry setting documentation.
  4. Attach these documents to a support ticket for further assistance from M2M support.

INV and PAVAIL Windows Exclude In-Transit Activity in Committed and In-Process Calculations

Problem
The INV and PAVAIL windows exclude in-transit activity when calculating committed and in-process quantities. This means that ISO and IDO in-transit quantities are not accounted for.

Resolution
Currently, there is no built-in way to view ISO/IDO in-transit quantities within the INV and PAVAIL windows. To work around this issue:

  1. Create a Custom Select Statement: You can create a custom SQL select statement to query ISO and IDO documents and export the results to an Excel spreadsheet.
  2. Personalize the INV Window: Another option is to personalize the INV window to include in-transit quantities as needed, though this may require custom development.
  3. Alternative Workaround: Use custom reporting tools to capture more detailed data on in-transit inventory and integrate it with your M2M system.

INV Status Field and Browse Windows Showing Blank Rather Than Active or Obsolete Codes

Problem
The INV Status field and browse windows are showing blank instead of displaying Active or Obsolete verbiage and codes. This behavior occurs intermittently and without clear cause.

Resolution
To resolve this issue, a SQL solution is required. Here’s how you can proceed:

  1. Open SQL Studio.
  2. Check the INVSTS table to ensure the correct status codes and verbiage are present.
  3. If you need assistance with the SQL commands, please create a support ticket for guidance.

Error When Launching “What If” Session: Check for PSClient Executable Path in M2MWin.ini

Problem
When attempting to launch the What If session, an error appears asking to check the PSClient.exe path in the Synch section of the M2MWin.ini file.

Resolution
To unblock the PSClient.exe file, follow these steps:

  1. Navigate to the path where the M2M client is installed. The default installation path is:

java

C:\\Program Files (x86)\\Made2Manage\\

  1. Verify that PSClient.exe exists at this location. If not, reinstall the client software or restore the file from a backup.

M2M PDF Writer Not Available in Windows Printers and Faxes at Login

Problem
The error “M2M PDF Writer is not available in Windows Printers and Faxes” is thrown at login, preventing the PDF writer from being used.

Resolution
To resolve this issue, ensure that the users who need to use the M2M PDF Writer have the correct permissions:

  1. Go to Control Panel > Devices and Printers.
  2. Right-click on M2M PDF Writer and select Printer Properties.
  3. In the Security tab, ensure that the correct users or groups are granted Full Control or the necessary permissions.
  4. If the printer still does not appear, reinstall the M2M PDF Writer driver.

Making Windows Visible in Permissions Window for User Management (PERM)

Problem
Certain windows/forms within Made2Manage are not appearing in the Permissions (PERM) window for user management.

Resolution
To make windows visible in the PERM window for user management:

  1. Access the PERM module.
  2. Review the list of windows and verify that all necessary windows are included.
  3. If a window is missing, you may need to adjust user or role permissions or consult with M2M support to troubleshoot the issue.
  4. For full .NET product functionality, check user access settings to ensure windows are properly displayed.

Critical Error: “Root Element is Missing” in Many Windows (Framework)

Problem
Several windows in Made2Manage throw a critical error stating “Root element is missing”. This can occur suddenly and without clear cause.

Resolution
To resolve this issue, replace the made2manage.exe.config file with a known good version:

  1. Locate a backup of the same version of the made2manage.exe.config file (including any Service Packs (SP) or Hotfixes (HF)).
  2. Copy the made2manage.exe.config file from the backup to the system path where the application is installed.
  3. If a backup is unavailable, create a support ticket with your version details, including any installed SPs or HFs, so M2M support can provide a replacement configuration file.

More Than One M2M .NET Service Appears in Windows Services After Upgrade

Problem
After completing an upgrade, more than one M2M .NET service appears in Windows Services. Specifically, both the v7.0 service and v7.03 service are listed, which can cause confusion.

Resolution
This behavior occurs because version 7.0 does not include a version number in the service name, while versions 7.01–7.03 will include the version number. To resolve this:

  1. Identify which services are running by checking the service names:
    • Made2Manage.Net Services Host (Version 7.0)
    • Made2Manage.Net 7.03 Services Host (Version 7.03)
  2. Ensure that the service for the older version (7.0) is properly disabled or removed to avoid conflicts.
  3. If you need to remove the older service, you can do so through the Services management window in Windows.

New Feature Windows Not Showing in Transfer Window or Existing Windows Not Allowing New Functionality (PERMWIZ)

Problem
New feature windows are not appearing in the TRANSFER window, or existing windows are not allowing new functionality as expected.

Resolution
To ensure that new feature windows and existing windows work as expected, follow these steps:

  1. Launch the PERMWIZ tool.
  2. Press Next until you reach the relevant step where you can review and adjust window permissions.
  3. Check the user permissions for the new feature windows and ensure that they are properly granted.
  4. If the windows are still not showing or functionality is missing, recheck the permissions setup and confirm that the correct window is selected.

Planning and Scheduling Message Queue (MSMQ) Install Throws Windows Features Error

Problem
The installation of the Planning and Scheduling Message Queue (MSMQ) throws a Windows Features error with the message: “An error has occurred, not all features were successfully changed”.

Resolution
To eliminate this error, follow these steps:

  1. Open Windows Features by navigating to Control Panel > Programs > Turn Windows features on or off.
  2. Ensure that MSMQ is enabled and properly configured.
  3. If the error persists, restart the server and try the installation again.
  4. You may also need to check Windows Event Logs for more detailed error messages if MSMQ is still not installing correctly.

Discrepancy in On-Hand Quantity Between Item Master (INV) and Inventory in P&S Window

Problem
The on-hand quantity in the Item Master (INV) differs from the inventory quantity displayed in the Planning & Scheduling (P&S) window.

Resolution
This behavior is controlled by a setting in the P&S SynchServ.ini file. By default, the setting AllowNegativeOnHand is set to No. When set to No, planning considers negative on-hand quantities as reporting errors.

  1. Check the P&S SynchServ.ini file located on your server.
  2. Look for the entry:

makefile

AllowNegativeOnHand=No

  1. If this is set to No, and you are expecting negative on-hand quantities to be allowed, change the value to Yes.
  2. Save the file and restart the Planning & Scheduling services.

RBE 1585 Update Conflict in Cursor Thrown by Opening or Closing Classic Windows (SQL)

Problem
When opening or closing classic windows on the SQL platform, an RBE 1585 update conflict in the cursor is thrown. This issue may occur randomly and affects many windows, but does not seem to impact the .NET platform.

Resolution
To resolve this issue:

  1. Check the properties of the SQL Server instance.
  2. Return the “No Count” setting to its default (unflagged) state. This can be done in SQL Server Management Studio (SSMS) by executing the following command:

sql

EXEC sp_configure 'show advanced options', 1;

RECONFIGURE;

EXEC sp_configure 'no count', 0;

RECONFIGURE;

  1. After applying this change, restart the SQL Server instance.
  2. Test the classic windows to confirm the issue is resolved.

Red Box Error 1705: File Access is Denied Even When Windows Permissions Are Correct

Problem
You are encountering Red Box Error 1705, indicating file access is denied, despite having the correct Windows permissions.

Resolution
To resolve this issue, follow these steps:

  1. Reindex the Util database by running m2mindexall. This can often resolve file access issues.
  2. After reindexing, ask all users to log out of the system to ensure no files are being accessed during the process.
  3. Once users are logged out, proceed with the reindex and check if the issue is resolved.

Regsvr32 Throws “Module Path Failed to Load” Error on DLL Registration (Windows)

Problem
When attempting to register a DLL file using regsvr32, you receive the error “Module path failed to load”.

Resolution
To fix this issue, follow these steps:

  1. Triple-check the path you typed to ensure there are no typos or incorrect paths.
  2. Open My Computer and navigate to the DLL file location manually to confirm the path is correct.
  3. If the path is correct but the error persists, ensure that:
    • The DLL file exists in the location you’re trying to register.
    • You have administrative privileges when running regsvr32.
    • The DLL is compatible with your version of Windows (32-bit vs. 64-bit).

Searching on Windows 7 Machines Throws “1429 Error: Data Source Name Not Found and No Default Driver Specified”

Problem
When performing searches on Windows 7 machines (e.g., in shipping, REPD, browsing records, etc.), you encounter the 1429 error: Data source name not found and no default driver specified.

Resolution
There are two possible approaches to resolve this issue:

  1. Connection String Workaround: You can modify the connection string to reference the correct data source. However, this is a temporary workaround.
  2. Upgrade the system: For a more permanent solution, we recommend upgrading to a newer version of Windows. Windows 7 is no longer supported, and upgrading will help avoid future compatibility issues, provide enhanced security, and resolve many connection-related errors.

P&S Server Install Hangs After Installation on Windows Server OS

Problem
After installing the Planning & Scheduling (P&S) server on a Windows Server OS, the server installation process hangs or stops progressing.

Resolution
To fix this issue:

  1. Install the P&S Server on a dedicated machine or Virtual Machine (recommended).
  2. Ensure the machine meets the following hardware requirements:
    • At least 4 CPUs.
    • 8 GB of RAM.
  3. Make sure there is sufficient disk space and that the server has no background processes that may be affecting the installation.
  4. After ensuring these specifications, retry the installation.

Switching Between Open Windows in Dot Net (Framework)

Problem
In classic Made2Manage, you can easily switch between active and inactive windows by selecting another window from the window menu on the desktop. In dot net, this navigation method is not available.

Resolution
To switch between open windows in dot net:

  1. Press the Window button from the home ribbon options.
  2. Choose your desired window from the available options in the menu.

This will allow you to switch between active and inactive windows in the dot net environment.

System Slowness

Problem
Users are experiencing system slowness in the application.

Resolution
To address system slowness, please:

  1. Review the system resources (CPU, RAM, Disk Usage) on the server and client machines.
  2. Ensure that the system meets the recommended hardware specifications for running Made2Manage effectively.
  3. Review and optimize the network performance, especially if running the system over a shared network or VPN.
  4. Check for any background processes that may be consuming system resources and slowing down the application.

Engineering Change Management (ECM) Screens Not Appearing in Transfer Window

Problem
ECM screens like ECOAPP and ECOEM do not appear in the transfer window or when navigating through the path Production Management > Quality > Engineering Change Management.

Resolution
If entries marked as obsolete are not displaying correctly, you can update them by running the following SQL commands to refresh and correct their status:

sql

BEGIN TRAN

\-- Add your SQL update statements here

COMMIT

This should resolve issues related to obsolete entries not showing as expected in the ECM screens.

Windows 10 Compatibility for Use with M2M Clients

Problem
You want to know if Made2Manage (M2M) clients are compatible with Windows 10 operating systems.

Resolution
M2M version 7.5 clients are compatible with Windows 10. For any specific compatibility issues or further details, please refer to the M2M documentation or support materials that mention Windows 10 compatibility.

Workstations on Windows 10 Cannot Run UpdateHotFix.exe

Problem
On workstations running Windows 10, users may encounter an error stating they do not have the necessary permissions to run UpdateHotFix.exe.

Resolution
To allow UpdateHotFix.exe to run on Windows 10 workstations, follow these steps:

  1. Navigate to X:\M2MData\HotFix (where X is the drive letter for your M2MData folder).
  2. Right-click on UpdateHotFix.exe and select Properties.
  3. Go to the Security tab and modify the permissions to allow full control for the relevant user accounts.
  4. Apply the changes and run the application again.

M2M Versions up to 7.0x or SFM 1.33 GA Compatibility with Windows 8

Problem
You want to know if Made2Manage (M2M) versions up to 7.0x or SFM 1.33 GA are compatible with Windows 8.

Resolution
Currently, there are no M2M/SFM configurations that are certified to work on Windows 8. However, M2M version 7.5 is scheduled to be certified and supported with the Windows 8 operating system.

Windows Do Not Show to Grant Permissions in the User Window (PERM)

Problem
When trying to grant permissions from the USER window by selecting permissions, the windows that should be displayed are not showing, preventing changes to permissions.

Resolution
To ensure the window displays in PERM, execute the following Visual FoxPro (VFP) commands for the affected window mnemonics:

  1. Open the VFP command window.
  2. Run the appropriate commands to refresh the permissions for the affected window.

This will make the windows appear in PERM, allowing you to grant or modify permissions as needed.

Made2Manage Unable to Run Due to Permissions Change in the Vista Kernel

Problem
Made2Manage cannot run on machines with newer kernels (Vista, Windows 7, Server 2008 R2, etc.), possibly due to issues with mapped drives and permissions introduced in the Vista kernel.

Resolution
For Windows Vista and newer kernels (including Windows 7), follow these steps:

  1. Mapped drives might be causing the issue. Confirm if the drive that holds the Made2Manage data is mapped correctly and is accessible.
  2. Check permissions to ensure that the user has read/write access to the required drives or folders.
  3. If necessary, try re-mapping the drives and updating login credentials if any network permissions have changed.

Which Windows Can Add an Activity to the To-Do List (TODO)?

Problem
You want to know which windows allow users to add activities to the To-Do List (TODO).

Resolution
The following windows allow users to add activities to the To-Do List:

  1. Sales Order (SO)
  2. Accounts (CUST)
  3. Customer Service Inquiry (CRMCSR)
  4. Quote (QUOTE)
  5. Opportunity Management

6.01 Planning & Scheduling Client Won’t Run on Some Windows 10 Machines

Problem
The 6.01 Planning & Scheduling (P&S) client fails to run on some Windows 10 machines, especially after upgrading from Windows 7.

Resolution
It seems that P&S 6.01 will continue to work correctly on machines that were upgraded from Windows 7 to Windows 10, but if P&S 6.01 was installed directly on Windows 10, the client may fail to run.

To resolve this:

  1. If upgrading from Windows 7, try reinstalling P&S 6.01 after upgrading to Windows 10.
  2. If installed on a fresh Windows 10 system, consider upgrading the P&S client or using a compatible version of Made2Manage that supports Windows 10.