Void an unpaid invoice or credit memo

When you no longer need an unpaid invoice or credit memo, void it.

Voiding an invoice or credit memo is permanent. You cannot void invoices in other statuses. You can change or remove a new, not confirmed invoice.

To change status of unpaid invoices and credit memo to void

1. Open the Customer Invoices & Credit Memo (ARINV) page.

   Select Financial Management > Financial Transactions > Accounts Receivable > Customer Invoices & Credit Memo.

Or

1. Search for ARINV or Customer Invoices & Credit Memo in the Navigation box and then select Customer Invoices & Credit Memo.

   Customer Invoices & Credit Memo (ARINV) page appears.

2. On the Toolbar, click Browse.

   The Browse For Customer Invoices & Credit Memo window appears.

3. Select the required row and click Select. Or, double-click the required invoice or credit memo.

4. Click on the Status button.

   A message, Preparing to change status to Void for Invoice <number>. Proceed?

   is displayed.

5. Click Yes to continue.

   The Change AR Invoice/CM Status window appears.

6. The current date is displayed in the Void Date field. Change the date if required.

7. To print the invoice, select the Also Print the Selected Invoices(s) check box.

8. Click OK.

   If any credit card pre-authorization exists for the AR invoice and the credit card details were specified in the invoice and not in the sales order associated with the invoice, the message, Pre-Authorizations Exists. Continuing will void the author- ization. Do you want to proceed? is displayed.

9. Click Yes to void the invoice and the pre-authorization. Click No to cancel the voiding of the invoice.

   If you click Yes, the pre-authorization token is deleted and the invoice is not dis- played in the Batch Processing - Authorized Payments (CCBATCH) page.

10. On successful voiding of the invoice, the status of the credit memo or accounts receivable invoice changes to Void.