Users & Roles

Article • 5/21/2026 • 5 min read

The Users & Roles part of the SMS allows administrators to create and manage Aptean Ship users, assign user roles, and set access to Locations. This gives you complete control over user rights and information. To access it, log into the SMS and select Users & Roles from the side menu.

Users

In the User section, you’ll see the number of existing users out of the number of allowed users, along with the default Admin user, and any other users that have been created. You can click Edit to edit an existing user’s details. After making changes, click the Save Changes button. Click Add User to set up a new user.

You can delete users however you cannot delete the default Admin user.

User Details

You can set up the following details for users.

Locations

Locations are defined in the SMS by name and a code. Aptean Ship data is stored per location. Your subscription to Aptean Ship may include multiple locations that can represent either physical or virtual locations. Users will log into a specific location and will see the data that belongs to that location, including the Source Company or Source Documents.

Select the Location(s) that the user can log into from the drop-down list or click the Create Location button to define a new Location.

Roles

Assign the roles associated with a specific user from the drop-down list. This allows you to match users with roles that specify permissions to Aptean Ship components. You can also click the Create Role button to define a new role.

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Roles

There is already a set of default roles created for you in the SMS, and you can also create new roles. Each role is attributed with one or more permissions for an Aptean Ship module; you then assign Aptean Ship users to one or more roles.

Default User Roles

Some roles are set up by default in the SMS; these roles may be modified. The following list shows the default access rights for each type of user role.

Some roles you may want to create:

Adding Roles

In addition to the default user roles, additional roles can be created.

  1. Under Roles, click Add Role.

  2. On the Add Role page, enter a name in the Role Name field.

  3. For each role, you can assign individual permissions or groups of permissions. (See Permissions Detail below.) Expanding a group reveals all the permissions that belong to that group. To assign all the permissions for a particular group, place a check mark next to group node. To assign permissions from within a group, place a check mark next to the individual items.

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Permissions Detail

This section explains the permissions available in each group and the actions available to users assigned each permission.

GroupPermissionAction
Shipment ProcessingEdit ShipmentCan change Shipment status to “Open”
Modify Sender/RecipientCan modify Sender/Recipient address
Modify Ship ViaCan change Carrier/Service
Modify Billing TypeCan change billing type, account address, account number, international billing duties and taxes
ShipCan Ship/Process and view Setup Home and Printing Profiles
DeleteCan delete shipments
End of DayCan view End of Day screens
ExportCan configure shipment export
ImportCan configure and use the Shipment Import feature
Manual ShipCan Ship/Process a shipment not connected to a source interface
Shipment HistoryView Shipment HistoryCan view Rate/Ship History and End of Day History. Has access to Help, Printing Notifications, and Recent Shipments. No access to Setup.
SetupSetup CompanyAccess to Company Setup
Setup PreferencesAccess to Setup > Preferences
Setup Source Interface (FSI)Can configure FSI settings
Change FSI interfaceCan change the active FSI interface
Setup PrintingCan configure printers/printing
Setup Scale InterfaceCan configure scale settings
Setup Carrier InterfaceCan configure carrier settings
Setup Freight RulesCan configure Freight Rules
Configure Tab OrderCan configure tab order
Shipment DefaultsCan define Shipment Defaults
Ship Via RulesCan set up and configure Ship Via Rules
MaintainMaintain InventoryCan perform Inventory maintenance
Maintain PackagingCan set up and configure Packaging
Maintain GroupsCan perform Group maintenance
Maintain CustomersCan perform Customer maintenance
Maintain BrokersCan perform Broker maintenance
Maintain CarriersCan perform Carrier maintenance
Maintain 3PLCan perform Third Party Logistics company maintenance
Maintain Third Party AddressesCan perform Third Party Addresses maintenance
Maintain Third Party InsurersCan perform Third Party Insurers maintenance
Maintain ImportersCan perform Importers maintenance
Maintain Hazardous Materials ProfilesCan perform Hazardous Materials Profiles maintenance
Subscription ManagementUser ManagementCan perform User and Role maintenance
SubscriptionCan make changes to the Aptean Ship subscription
LocationsCan add, update, and delete Locations.
Carrier InterfacesCan set up and edit Carriers
DataCan access Manage Data and data replication functionality
DashboardDashboard UserCan access the Aptean Ship Dashboard
API Shipment ProcessingAptean Ship API UserCan access Aptean Ship API functionality
eNotifyeNotify Template Designer userCan create and modify email templates in the eNotify Template Designer
eNotify Email Viewer userCan view all generated emails in the eNotify Email Viewer