Conduct Refunds

Article • 4/2/2026 • 1 min read

This section will cover how to conduct a refund through Aptean Pay.

To conduct a refund, follow these steps:

  1. Select Payments in the Navigation Menu.

  1. Select the hyperlink on the Payment ID that you wish to conduct a refund for.

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  1. Select Refund.

  1. Confirm Refund Amount and Reason
    1. Either a full refund or partial refund can be selected. If selecting Partial Refund, enter in the amount to be refunded back to payer