Resolving Error Message While Subscribing to Other User's Email Messages

KB Article • 4/2/2026 • 1 min read

FAQ

Q1. Are you encountering a ‘Missing required field’ error when subscribing to another user’s email messages?

Solution:
To resolve this issue and enable subscription to other users’ messages, ensure that the Employees’ Email ID is properly enrolled. Follow the steps below:

  1. Navigate to Employees > Employee Search in the navigation pane. The Employee tab will open in the top bar.

  2. In the grid, search for and select the desired Employee.

  3. Click the Details icon in the contextual panel; this action will open the desired Employee tab on the right-side panel.

  4. Select the Main tab and click Edit.

  5. Under Contacts > Addresses > Email Address, enter the Email ID and click Save.

Subscribing to Other Users’ Messages:

  1. Navigate to the Profile Setting Icon in the top right corner.

  2. Click Notification; this action will open the Notification tab on the right-side panel.

  3. Click Subscribe from the Subscribe to Users Messages card. This action will expand the Add Employee panel below the card.

  4. Search or Enter the employee details in the Employee field and click Add.

  5. The employee ID will be updated in the Subscribe to Users Messages grid. Click Save.

By following these steps, users can successfully enroll their Employee email ID and subscribe to other users’ messages without encountering the “missing required field” error.