Customer-service-overview

The Aptean CRM provides outstanding customer service, by delivering a full-scale customer service and help desk management system. It enables representatives and the customer service team to track customer questions, problems, returns, and other issues.

Additionally, Aptean CRM features a knowledge base that provides instant access to ‘support professionals’, allowing them to quickly resolve cases and problems, regardless of complexity.

The key record types used to manage these processes are Cases, Change Requests, and Knowledge.