What's New in AppCentral 2.0.2.0
With this release, AppCentral delivers several new enhancements and stability improvements. These updates improve reliability, automation support, and the overall user experience across environments.
Features and enhancements
Connect and support case enhancements
NPS survey enhancements
The NPS Survey template now includes an optional question, Would you be willing to be a referrer?, with Yes or No options. This allows customers to provide more meaningful feedback directly from the survey.
Dynamic support case filters and status updates
Support Case filters now reflect the latest available case statuses and case types. This ensures filtering options remain current and helps users quickly find and manage relevant cases.
Improved CSAT feedback ordering
CSAT feedback responses are now displayed with positive responses first, improving readability and aligning the experience with Salesforce.
Enhanced KB article details for new templates
Knowledge Base article detail pages now include an Other Details section for articles created using the updated template. This section displays metadata such as Product Line, Product, Product Version, Component, Category, and Sub-category, helping users better understand the context and applicability of each article. Older articles continue to display correctly even if these fields are not available.
Improved KB article association with support cases
Both newly created and migrated Knowledge Base articles now display correctly when linked to Support Cases. The Knowledge Base tab on the Support Case Details page consistently shows accurate article titles and associations, improving visibility during case resolution.
Predictive Downtime app
The Predictive Downtime app is now available in AppCentral under the Predictive Intelligence app group. Users can view Learn More content, activate the app, and launch it directly from AppCentral.
Multi-account support enhancements
Multi-account support for support cases
Authorized users can now create and manage Support Cases across multiple accounts from a single AppCentral login. During case creation, users can select the appropriate account and view cases from all permitted accounts in a unified Connect view.
Account-based filtering across Connect tabs
All non-Feed tabs in Connect, including Change Requests, Documentation, Training, Downloads, and Knowledge Base, now refresh automatically based on the selected account. This ensures a consistent account context across support and content views.
Resolved Issues
The following issues have been resolved in this release.
| ID | Description |
|---|---|
| 807609 | Creating a critical support case resulted in a red box error and prevented submission. Case creation has been corrected, and critical support cases can now be created successfully. |
| 809857 | A red box error appeared after logging in when switching languages, and the Help tab displayed blank content. Language switching and Help content now load correctly without errors. |
| 809859 | Logging in and switching languages caused a red box error for non-bundle accounts and left the page in a loading state. This behavior has been corrected, and non-bundle accounts now load normally. |
| 749975 | Adding a comment to a support ticket did not trigger notifications to the support team. Notifications are now sent when comments are added to support tickets. |
| 763994 | Logging in to AppCentral was significantly slower when multiple application instances were open. Login performance has been improved, reducing load times under concurrent usage. |
| 766010 | Users could not select a product line in the Aptean AI Assistant. Product selection is now available and functions correctly in the AI Assistant. |
| 795435 | The layout displayed incorrectly after activating Ship. Layout rendering has been corrected following Ship activation. |
| 802167 | Users were unable to create support cases for Traverse bundle accounts. Support case creation is now available for Traverse bundle accounts. |
| 808928 | Feed content did not display after adding a comment or post. Feed updates now display immediately after content is added. |
| 808977 | Clicking Contact Aptean did not create an opportunity in Salesforce for non-bundle accounts. Opportunity creation now occurs as expected when Contact Aptean is used. |
| 811080 | CSAT feedback did not display after closing a support case. CSAT feedback is now shown correctly for closed cases. |
| 757327 | Images did not render correctly in Knowledge Base article details. Knowledge Base images now display as expected. |
| 768171 | Status filters behaved inconsistently when toggling Unassigned and In Progress. Status filters now update results consistently. |
| 771503 | Some support tickets were missing or not visible in certain browsers, and layout issues occurred. Ticket visibility and layout behavior have been corrected. |
| 773845 | Localization did not apply correctly on the My Apps page. Localized content now displays as expected. |
| 778970 | Filtering did not work correctly for multi-combination scenarios. Filter behavior has been corrected for multi-combination selections. |
| 793513 | Clicking Logout in Business Workflows logged users out of AppCentral entirely. Logout behavior has been corrected to avoid unintended session termination. |
| 809995 | Uploading large images during support case creation failed without clear feedback. Image uploads now work correctly within supported size limits. |
| 810302 | Support case email links redirected to the wrong environment. Email links now route users to the correct environment. |
| 811149 | Non-bundle tenants could not access Predictive Downtime after updates. Access to Predictive Downtime is now available as expected. |