What's New in AppCentral 1.5.0.0

Article • 4/1/2026 • 3 min read

Enhancements/Modifications

With this release, AppCentral provides enhanced usability across multiple areas of the platform. Updates include a Recommended section for bundled users, improved document integration from Salesforce, expanded GenAI personalization, and role-based views in a reformed version of the AppCentral Admin Portal, including Experience as User feature.

Recommended Section for Bundled Experience

A new Recommended section helps bundled customers discover additional apps relevant to their Salesforce Account Profile. Apps not yet included in the bundle will appear in this section. Once an app is purchased, it moves to the appropriate bundle category and is removed from the Recommended list. If no apps are available, a message will indicate that no recommendations are currently available.

Connect Enhancements

Change Request View and Filtering: A new dropdown labeled Change Request View allows users to toggle between All Change Requests and Account Change Requests, improving visibility across product lines and enabling account-specific filtering.
Salesforce Document Integration: AppCentral now supports access to documents via the Salesforce API. Users can retrieve related documentation directly within the platform for improved traceability.
Improved Panel Close Behavior: In screens such as Support Cases and Knowledge Base Articles, the right-side detail panel can now be closed by selecting anywhere on the inactive gray background.
External Case Handling: Case actions are now compatible with cases created outside AppCentral. Actions are validated using the contact’s email address rather than internal AppCentral user data, ensuring reliability without affecting existing case workflows.

Experience as User

The Experience as User feature enables Customer Experience Team (CXT) members to view a customer’s AppCentral environment in a secure, read-only mode.

This view helps support teams understand the customer’s configuration, installed apps, permissions, and integrations without impersonating the user or exposing sensitive information.
Sessions are clearly marked as read-only and do not allow edits, downloads, or data transmission.
Personally identifiable information (PII), financials, and customer case content remain hidden.

Resolved Issues

The following issues have been resolved in this release.

ID	Description
4310517	The Status column in the Support Cases view did not sort correctly. Sorting logic has been fixed to allow proper ascending and descending order.
4330916	Historic cases failed to open due to an error (Action showViewCase has failed), preventing access to older case data. This issue has been fixed and all historical records are now accessible.
4311865	The Description field in support tickets only showed a few lines, making it difficult to read full entries. The UI now expands the Description field for complete content visibility.
4319179	Important metadata fields such as Product Version, Component, and Category were missing in the case detail view. These fields are now correctly displayed.
4333544	Support cases failed to open in Chrome and Firefox. Also, in the German UI, the column Fecha de cierre appeared in Spanish. Both the case loading error and translation mismatch have been fixed.
4331110	The Customer Reference field was missing in the New Case form, which impacted internal case tracking. This field has now been added and is fully functional.
4341677	Users were unable to download multiple pages from the Support Cases section. The issue has been fixed, and downloads now work across all pages.