Users

The Users tab in Aptean AppCentral provides an overview of all registered users, including their email addresses, group affiliations, account status, and registration date. From this tab, Seed users and Admin users can add new users or manage existing ones. Each user can belong to one or more groups based on access requirements.

The Users tab supports administrative functions such as editing user details, deleting users, syncing user data, and searching for users by name or description.

Add New User

Admins and Seed users can add new users to Aptean AppCentral. Access to features within the application is determined by the user’s assigned permissions and group memberships.

To add a new user or device, follow the steps below to add a new user or device:

1. Click the New User button.
   The Add New User window appears.
2. In the Add New User window, complete the required fields based on the selected user type:

User Type

• Select either User or Device from the drop-down list.
  By default, User is selected. The required fields update based on the selection.

If User is selected:

• First Name: Enter the user’s first name.
  • Last Name: Enter the user’s last name.
  • Email Address: Enter the user’s email address.
  • Status: Select Active or Inactive.
  • User Group(s): Select one or more user groups to define the user’s access level.
  • Locale: Select the language.

If Device is selected:

• Device Name: Enter the name of the device.
  • Email Address: Enter the email address assigned to the device.
  • Status: Select Active or Inactive.
  • User Group(s): Select the applicable group(s) to associate access permissions for the device.
  • Locale: Select the language.

1. Click Save to complete the process.

The newly added user or device will appear in the Users table.

Lock and Unlock User

Administrators can control a user’s login access without deleting the account by using the Lock and Unlock options.

• Lock User: Temporarily disables the user’s access to Aptean AppCentral. Once locked, the user’s status changes to Inactive, and they cannot sign in.
• Unlock User: Restores access for a previously locked user. The user’s status is updated to Active, allowing login access again.

Note: Locking a user does not delete their account or affect group assignments. It only suspends login access.

Resync User

If user details have changed or are not reflecting correctly across integrated applications, administrators can use the Resync option to refresh and synchronize user data.

Use this when updates to email, group assignments, or status do not appear immediately.

Edit User

When user information needs to be updated such as name, email, or group membership, administrators can use the Edit option.

Click the Edit icon to modify the user’s profile.
In the Edit User window, you can:

• Update the username (first and last name or device name)
  • Adjust the Status (Active or Inactive)
  • Modify the User Group(s)
  • Change the Locale

After making the necessary changes, click Save to apply them.

Delete User

To permanently remove a user from Aptean AppCentral:

1. Click the Delete icon to remove the user from the system.

   A confirmation prompt appears.

2. Click Yes to confirm deletion or Cancel to cancel the action.

Important: Once deleted, a user must be re-added manually to regain access. Administrators can use the Delete option.

Refresh

Use this option to reload and display the most up-to-date information on the Users tab.

Click the Refresh icon to update the user list. This ensures that any recent changes such as new users, edits, or group assignments are reflected immediately in the table.

Reset Password

Administrators can initiate a password reset for selected users.

Select a users from the list, then click Reset Password to send a password reset email.
This is useful when users forget their password or for security resets.

Note: This option is available only for standard user accounts and not for device-type users.

Sync All Users

This option synchronizes user data across all connected applications in Aptean AppCentral.

To sync all users:

1. Click Syn All Users button to begin a system-wide sync.
   A Confirmation message appears:
   “The user sync will push the users to all your active apps, this may take 5-10 minutes to complete. Are you sure you want to continue?
2. Click Yes to continue and Cancel to cancel.

Use this when bulk changes have been made or after importing users.

Import Users

To add multiple users quickly, administrators can upload a file using the import feature.

Click Import Users to open the Import dialog box and upload a CSV file containing user details.
This streamlines onboarding for new teams or large-scale user setup.

Tip: Ensure your CSV file matches the required format (e.g., name, email, group) for a successful import. You can also download a sample template from the dialog box for guidance.