Overview

Introduction to AppCentral

Aptean AppCentral is a cloud-based platform that simplifies business applications, streamlines integrations, and boosts operational efficiency. With features like Single Sign-On (SSO) and role-based access control, it provides both security and ease of use. AppCentral is designed to support organizations of all sizes, offering flexibility and scalability.

Key Features

Application Setup and User Permissions
Configure the applications included in your license bundle using AppCentral. Create user roles to manage access effectively, ensuring each user has the appropriate permissions based on their responsibilities.

Data Integration and Management
Integrate multiple applications to streamline data exchange and optimize business workflows. Use the centralized data insights to support better decision-making.

Feature Enhancements and User Feedback
Expand your system capabilities by subscribing to add-on features and licenses. Foster a collaborative environment by enabling users to submit feedback, track issues, and contribute ideas for continuous product improvement.

User Aid Features
Leverage the AI Assistant for in-context support. It delivers task-relevant information, guidance, and tips based on the applications currently in use.

Bulk Synchronization
Ensure accurate and efficient data transfer between integrated applications. Bulk synchronization maintains consistency across systems during migration or setup. For instance, when integrating M2M with CRM, it helps align ERP data with CRM records.
For more information, see Bulk Synchronization from M2M to Aptean CRM.

Access AppCentral

Onboarding Guidance
For detailed guidance on getting started with Aptean AppCentral, refer to the Getting Started page.

Existing Users
If you’re already a user, sign in to your account to access various features and options on the Welcome Page.

My Solution
The My Solution page is your central hub for managing all your business applications.

All Apps

In this section, you’ll find all available applications (Apps) for your business, organized by category. Based on your license bundle, you can set up the applications you need enabling efficient deployment and management.
You can easily activate, configure, and launch applications from here.
For more information, see All Apps.

Insights

This section provides access to applications that track key business metrics, allowing you to monitor your company’s performance in real time.
For more information, see Insights

Connect

This section serves as your central platform for managing customer engagement, support inquiries, feedback, and system updates.
For more information, see Connect. Key features include:

• Feed: View updates related to system changes, support cases, invoices, and surveys.
• Support Cases: Create new support cases, track progress, manage issues, request closures, reopen cases, or escalate as needed.
• Change Request: View and manage submitted change requests for your subscribed products.
• KB Articles: Access Knowledge Base articles for your products.
• Documentation: Find and download end-user documents using keyword search or filters such as Product Line, Product, Document Type, Version, Component, and Language.
• Downloads: Download files and updates related to the product by searching or filtering by Product Line, Product, Platform, Version, and Language.
• Feedback: Complete surveys on closed support cases focused on Customer Satisfaction (CSAT) and Net Promoter Score (NPS).
• Ideas: Submit product or feature suggestions for Aptean’s review.

Subscription Center

The Subscription Center page allows you to manage your license subscriptions, integrate applications for data transfer, and handle billing activities.

Subscription

View the applications included in your current subscription plan and explore add-ons that enhance core functionality.
For more information, see Subscription

Integrations

Follow step-by-step guidance to integrate various applications and systems. These integrations help streamline operations and improve data sharing across your business.
For more information, see Integrations

Supported integrations include:

• M2M with Aptean EAM
• M2M with Aptean Ship
• M2M with Aptean Pay
• M2M with Aptean EDI
• EAM with Aptean CRM

Billing

Access details about your pending invoices and review your payment history.
For more information, see Billing

User Center

The User Center page helps manage access to applications based on user roles within your organization.

Access Management

As an administrator, you can create and manage user groups, assign roles, and set permissions for accessing applications.
You can:

• Create multiple groups using existing or new users
• Assign users to one or more groups
• Set group and user-level permissions (admin-only)

For more information, see Access Management

Activities & Audit

Gain real-time insights into how users interact with integrated applications. This section helps with user behavior analysis and troubleshooting.

Features include:

• Integration Events: See how specific users are connected to applications
• Bug Reporting: Report integration issues or unexpected behaviors
• Activation Usage: View the status of application activation within AppCentral
• Audit Log: Review detailed records of key actions taken in AppCentral

For more information, see Activities & Audit