AppCentral v1.0

Overview

Aptean AppCentral is an AI-powered solution that integrates industry-specific applications to optimize business operations. It enhances back-office processes, ranging from customer service to delivery, through AI-driven workflows that improve efficiency, save time, and boost productivity.

AppCentral brings together all business applications in one place, simplifies integration, and provides a secure, scalable environment suitable for organizations of all sizes.

Key Features

• AI Assistant: Offers contextual AI support for all AppCentral products through a browser extension. This extension delivers real-time guidance and displays helpful infographics and videos for integrated applications.

• Application Setup and Management: Activate and manage a wide range of applications related to resource management, transportation, plant operations, and payment services. For more information, see Activation and Setup of Applications.

• Centralized Data Management and Integration: Analyze and manage data from multiple applications in one centralized location, making it easier to make informed, data-driven decisions. AppCentral supports two types of integration:

  • One-way Integration
  • Two-way Integration

  The Integration page shows all subscribed applications and available companies for connection. You can link multiple applications across different hierarchy levels. Once connected, the applications appear on the Integration screen for convenient access and control.

• Bulk Data Synchronization: Enables smooth and efficient synchronization of large volumes of data between integrated applications. This feature ensures accurate data transfer and helps maintain consistency during ERP migrations.

• User Access Management: Offers Single Sign-On (SSO) and Role-Based Access Control (RBAC) across all connected products. RBAC allows administrators to manage user groups by assigning roles and permissions, ensuring that users have the appropriate level of access to each application and feature. These configurations can be set during the group creation process to maintain security and control.

• Subscription and Feature Enhancements: Lets administrators monitor active subscription licenses and view the applications included in each bundle. They can also request or activate additional features and services based on organizational needs.

• User Engagement: Enhances communication with the Aptean Support team. The Feed section provides updates on support cases, system changes, invoices, and feedback requests. The Support Cases section allows users to submit and track their cases. The Feedback section includes forms for Customer Satisfaction (CSAT) and Net Promoter Score (NPS) surveys. In the Ideas section, users can submit suggestions for product improvements, which are then reviewed by the relevant product teams.

AppCentral for Discrete Manufacturing, Made2Manage Edition

Aptean AppCentral integrates solutions purpose-built for manufacturing, planning, plant operations, logistics, and commerce. The core applications include:

Discrete Manufacturing

• Made2Manage (M2M) Enterprise Resource Planning (ERP): Delivers real-time visibility into production, inventory, and supply chain operations, helping reduce downtime and improve overall efficiency.
• Customer Relationship Management (CRM): Manages customer interactions, sales leads, and forecasts while streamlining workflows to boost productivity and enhance customer satisfaction.

Transport Management

Aptean Ship: Enables real-time shipment tracking, automates routing, and provides accurate cost calculations to help minimize delivery delays and reduce operational costs.

Plant Operations

Enterprise Asset Management (EAM): Monitors asset performance, manages maintenance schedules, and supports compliance with industry regulations. These capabilities improve equipment uptime and overall plant efficiency.

Commerce

Aptean Pay, Aptean Invoice Automation, and Aptean Electronic Data Interchange (EDI): Automate financial workflows to reduce manual tasks, increase accuracy, and speed up transactions. These tools integrate seamlessly with e-commerce platforms and CRM systems to support smooth communication with customers and suppliers.

Supplementary Services

Aptean Print: Connects facility printers to the cloud. Users can print important documents directly from the platform without any additional setup required.

Getting Started

To learn more about setup instructions and the required system and browser specifications, see Getting Started.