Connect
The Connect workspace in AppCentral provides a personalized engagement platform designed to enhance business interactions and streamline support processes. It simplifies the management of invoices, support cases, change requests, documentation, and announcements, thereby improving overall efficiency.
Key Features
Connect offers the following capabilities:
- Submit support cases to Aptean.
- View all cases submitted by the current user, and by others if you are an admin.
- Track change requests submitted for your subscribed products.
- Access knowledge base (KB) articles relevant to your solutions.
- Download product documentation tailored to your subscriptions.
- Access educational content related to the applications you are entitled to.
- Communicate directly with Aptean Support through the Case Details page.
- Receive real-time updates on case statuses, invoices, system notifications, and feedback surveys.
- Provide feedback and track customer satisfaction through surveys such as CSAT and NPS.
- Submit ideas to Aptean for review and consideration.
Contact Aptean Support
If you encounter issues accessing AppCentral or its integrated applications, or face challenges while using them, contact Aptean Support. The support team will prioritize and resolve your concerns.
You may need to contact support for the following reasons:
- Operational interruptions requiring troubleshooting.
- Issues with your ERP software subscription.
- Difficulty understanding ERP software features and functionalities.
- Problems managing access, monitoring maintenance schedules, or checking ERP system status.
You can navigate to the sections below to view detailed information: